Bilingual (Spanish/English) Orthodontic Patient Engagement & Scheduling Coordinator | Full Time | $7 to $9/hr

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: TYPE OF WORK

Full Time

: SALARY

$7 to $9 USD/hour based on experience

: HOURS PER WEEK

40

: DATE UPDATED

Oct 12, 2026

JOB OVERVIEW

Location: Remote, Philippines based candidates only
Schedule: Full Time, 40 hours/week, Long Term
Work Hours: Pacific Time business hours, 8:00am to 5:00pm PT (overnight in the Philippines, about 11:00pm to 8:00am; shifts one hour in November when U.S. daylight saving ends)
Compensation: $7 to $9 USD/hour based on experience
Please confirm you can work this overnight Philippine schedule before applying.

About the Role
We are hiring a Bilingual Patient Engagement & Scheduling Coordinator to support orthodontic practices in Northern California. You will start with one practice and expand to a second, so you will manage scheduling and patient communication for more than one office.

You will be the friendly, reliable voice patients and parents hear when they call, text, or email. You will keep the schedule full and organized, follow up with patients who cancel or miss appointments, and make sure Spanish-speaking families feel just as informed and welcome as English-speaking ones.
This is a patient-facing role with live phone calls, not a back-office-only role.

Must Haves (Non-Negotiable)
If you cannot check every box below, please do not apply.
1. You are fluent in spoken and written Spanish and English and can hold a full, natural phone conversation with a patient or parent in either language.
2. You have 1+ year of experience scheduling patients or coordinating patient communication in an orthodontic, dental, or other healthcare setting.
3. You have used a dental or orthodontic practice management or scheduling system to book, move, and confirm appointments (Ortho2 Edge, Open Dental, Dentrix, Curve, or similar).
4. You are warm, clear, and confident on the phone with U.S. patients.
5. You understand patient privacy and are comfortable working in a HIPAA-regulated environment.
6. You can work 8:00am to 5:00pm Pacific Time and have reliable internet, a backup connection or power plan, and a quiet workspace for calls.

Nice to Haves
1. Orthodontic office experience (braces, aligners, retainers, treatment-in-progress scheduling)
2. Hands-on experience with Ortho2 Edge
3. Experience with patient texting or communication platforms
4. A track record of reducing no-shows or filling open schedule slots
5. Experience supporting more than one office or location

What You’ll Do

1. Scheduling
Book, reschedule, and confirm patient appointments across the practice calendar
Keep provider schedules full and well organized
Handle cancellations and last-minute changes and fill open slots when possible
Schedule new patient consultations from inbound calls, texts, and web inquiries

2. Patient Engagement
Send appointment reminders and confirmations by phone, text, and email
Follow up with patients who cancel, no-show, or fall behind on treatment visits
Reach out to patients who are overdue for appointments and help them get back on schedule
Respond to patient and parent questions quickly, warmly, and accurately

3. Bilingual Support
Communicate fluently with Spanish-speaking patients and parents by phone, text, and email
Explain appointment details, what to expect at a visit, and next steps clearly in either language

4. Coordination & Documentation
Document every patient interaction clearly in the practice management system
Pass patient needs and concerns to the clinical team and office staff
Follow practice workflows and communication standards across both offices
Protect patient information at all times

How to Apply
Submit all 4 items. Incomplete applications will not be reviewed.

1. Resume: A viewable link (Google Drive, Dropbox, etc.). Make sure sharing is set to “anyone with the link can view.”

2. Experience paragraph (4 to 6 sentences total): Briefly cover:
Your patient scheduling and patient communication experience (name the type of practice)
The scheduling or practice management software you have used
Your experience speaking with patients in Spanish and English

3. Schedule-saving example: A short written description of one time you reduced no-shows, recovered a cancelled patient, or filled an open schedule. Please include:
What the situation was
What you did
The result

4. Bilingual voice sample: A link to a 60 to 90 second recording (Loom, Vocaroo, or similar) of you handling this call: “A parent calls to reschedule their child’s braces adjustment because of a school conflict, and the earliest open slot is two weeks away.” Respond first in English, then repeat your response in Spanish.

Subject Line: Bilingual Ortho Scheduling Coordinator: [Your Full Name]

SKILL REQUIREMENT

Medical Services Patient Care Spanish Bilingual

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Bilingual (Spanish/English) Orthodontic Patient Engagement & Scheduling Coordinator | Full Time | $7 to $9/hr

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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