ARROW LOCKSMITHS

Remote Customer Service Representative

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

$3-$5/h

: HOURS PER WEEK

40

: DATE UPDATED

Oct 12, 2026

JOB OVERVIEW

# Remote Customer Service Representative – Locksmith & Door Hardware Industry

**Company:** Arrow Locksmiths
**Location:** Remote / Work From Home
**Job Type:** Full-Time
**Schedule:** Monday–Friday, Eastern Time (EST/EDT)

About Us

Arrow Locksmiths is a growing locksmith and architectural door hardware company specializing in residential and commercial locksmith services, door hardware, access control systems, and security solutions.

We are looking for a **highly organized, intelligent, and motivated Remote Customer Service Representative** to join our team.

The ideal candidate is an excellent communicator, tech-savvy, able to multitask, and comfortable working in a fast-paced environment.

**Previous experience in the locksmith, door hardware, construction hardware, or access control industry is a major plus, but not required.**

Key Responsibilities

- Answer incoming customer phone calls, emails, text messages, and WhatsApp inquiries professionally.
- Schedule locksmith service appointments and coordinate technician dispatch.
- Assist customers with questions about locks, doors, hardware, and related services.
- Prepare estimates, quotes, invoices, and follow up on outstanding requests.
- Process customer orders and assist with product availability, pricing, and lead-time inquiries.
- Communicate with technicians, suppliers, and customers to ensure jobs run smoothly.
- Maintain accurate customer records, service notes, and job updates.
- Follow up with customers regarding appointments, quotes, orders, and payments.
- Assist with general administrative tasks and daily office operations.

Qualifications & Requirements

- **Excellent spoken and written English** with clear, professional communication skills.
- Prior experience in customer service, scheduling, dispatching, or administrative support.
- Strong computer skills and ability to learn new software quickly.
- Exceptional organizational skills and attention to detail.
- Ability to multitask and handle multiple customer requests simultaneously.
- Strong problem-solving skills and ability to work independently.
- Comfortable handling customer calls and resolving issues professionally.
- Reliable high-speed internet, computer, and quiet workspace.

Preferred Experience (A Major Plus)

- Previous experience working for a locksmith company.
- Familiarity with residential and commercial locks, door hardware, and security products.
- Knowledge of door closers, exit devices, mortise locks, cylinders, and access control systems.
- Experience with service dispatching and field service management software.
- Familiarity with Jobber, WooCommerce, or similar platforms.
- Experience preparing hardware quotes or processing hardware orders.

What We're Looking For

We want someone who is **more than just a phone operator**.

We are looking for a resourceful, detail-oriented individual who takes initiative, learns quickly, and can eventually manage customer inquiries, scheduling, order coordination, and daily office tasks with minimal supervision.

The right candidate will have the opportunity to grow with our company and take on additional responsibilities.

Please submit your resume along with a brief introduction describing your customer service experience.

**If you have experience in the locksmith, door, construction hardware, or access control industry, please highlight it in your application.**

SKILL REQUIREMENT

English Speaking Customer Service Computer Literacy

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ARROW LOCKSMITHS

Remote Customer Service Representative

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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