Onboarding & Customer Service Representative — B2B Platform (UK Hours)

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: TYPE OF WORK

Any

: SALARY

$600/month

: HOURS PER WEEK

40

: DATE UPDATED

Oct 12, 2026

JOB OVERVIEW

About
We are a B2B platform connecting verified businesses globally. We're at an exciting early stage — the platform is built, our founding users are coming on board, and we're growing fast. Our vision: become the platform every business trusts to connect, buy, and sell with verified partners.

The role
The founder builds the platform. We need someone to own the front line of the customer experience — managing our platform messaging, onboarding new users and businesses, and being the person every customer talks to when they need help. You'll be the face and voice of the platform: the first impression new users get, and the steady hand that keeps existing ones confident and active.

This is a hands-on, customer-facing role for someone with genuinely excellent English who enjoys helping people, solving problems calmly, and making every interaction feel professional and human.

What you'll do
- Manage platform messaging — handle incoming messages and enquiries across the platform promptly, clearly, and professionally.
- Onboard new users and businesses — walk them through sign-up, profile setup, and their first steps, so every new user has a confident, smooth start.
- Provide customer support — be the first point of contact for questions, requests, and light technical issues. Resolve what you can and escalate deeper technical issues to the founder.
- Keep users engaged — check in with users, answer questions quickly, and help people get real value from the platform.
- Guide users clearly — explain platform features to non-technical users in plain, friendly language.
- Keep records tidy — log conversations, track issues through to resolution, and keep customer information organised and up to date.
- Feed insights back — you're the ears of the business. Bring recurring questions, friction points, and user feedback directly to the founder to help shape the platform.

Experience required
- Superior English, written and spoken — this is non-negotiable. Most of the role is communicating with users in clear, polished, professional English, including on calls.
- 2+ years in customer service, customer support, onboarding, or a similar customer-facing role.
- A genuinely warm, patient, and personable manner — people trust you and feel looked after. This is not a role you can fake your way through.
- Comfortable with technology and able to explain platform features clearly to non-technical users.
- Highly organised and proactive — you can juggle many conversations at different stages without dropping anyone, and you spot problems before they escalate.
- Comfortable using messaging tools, help desks, spreadsheets, and platform back-ends.
- Must be able to work UK hours (UK time zone, GMT/BST).
- Please include "Platform11" in the subject line when applying so we know you have read the job description.

Bonus
- Experience in B2B, SaaS, marketplace, or platform businesses.
- Experience with live chat / help desk tools (Intercom, Zendesk, Crisp, or similar).
- Multilingual candidates are especially welcome — we're building a global platform.

The kind of person who thrives here
- You take pride in a customer's experience as if it were your own.
- You stay calm and clear under pressure, even with a frustrated user.
- You're patient with people who are learning, but proactive about keeping them engaged.
- You enjoy an early-stage business where you shape how things get done.

SKILL REQUIREMENT

Customer Support Customer Service English

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Onboarding & Customer Service Representative — B2B Platform (UK Hours)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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