Virtual Inside Sale Associate

# GARDENS CARE SENIOR LIVING

## Virtual Inside Sales Associate – Senior Living

**Remote Position | Philippines**

**Position Title:** Virtual Inside Sales Associate\
**Location:** Philippines – Remote\
**Employment Type:** Full-Time\
**Work Schedule:** U.S. Business Hours (Mountain and Pacific Time Zones)\
**Department:** Sales & Marketing\
**Compensation:** Performance-Based Bonus Structure

## About Gardens Care Senior Living

Gardens Care Senior Living operates assisted living and memory care communities throughout the United States. We are dedicated to providing compassionate, personalized care while helping seniors and their families find the right living environment.

We are seeking a highly motivated, persuasive, and exceptionally organized **Virtual Inside Sales Associate based in the Philippines** to manage incoming sales inquiries, make outbound sales calls, schedule community tours, and guide prospective residents and their families through the sales process until successful move-in.

**This is a results-driven sales position, not a traditional virtual assistant or customer service role.**

The ideal candidate is a confident, enthusiastic salesperson with exceptional English communication skills, outstanding organizational abilities, and a proven track record of converting telephone inquiries into appointments and sales.

## Primary Sales Objective

The Virtual Inside Sales Associate is responsible for converting prospective resident inquiries into scheduled community tours and supporting families throughout the admissions process to increase occupancy across Gardens Care communities.

**Minimum Required Sales Performance: 75% of qualified inbound sales calls must convert into scheduled community tours.**

Our preferred performance goal is 85% or higher.

The associate will be measured on completed tours, successful resident move-ins, follow-up effectiveness, and overall sales conversion performance.

## Key Responsibilities

### 1. Inbound Sales Calls & Tour Conversion

- Professionally answer incoming telephone inquiries from prospective residents, family members, and referral sources.
- Establish immediate rapport and build trust with callers.
- Ask effective discovery questions to understand care needs, financial considerations, urgency, preferred location, and decision-making factors.
- Clearly communicate the benefits and unique advantages of Gardens Care assisted living and memory care communities.
- Use proven consultative sales techniques to motivate families to schedule tours.
- Confidently overcome objections related to pricing, timing, location, and competing communities.
- Create appropriate urgency while remaining compassionate and professional.
- Actively ask for the appointment and secure a confirmed tour date and time.
- Maintain a minimum 75% qualified inbound call-to-tour conversion rate.

### 2. Outbound Sales Calls & Lead Follow-Up

- Proactively contact new inquiries, referral agency leads, and prospective families.
- Respond to new sales inquiries within five minutes during assigned working hours.
- Make consistent outbound calls to prospects who have not yet scheduled tours.
- Follow up through telephone calls, emails, and text messages.
- Reengage older leads and families who previously expressed interest.
- Use effective sales techniques to overcome objections and advance prospects through the sales process.
- Prioritize high-intent leads and families with immediate placement needs.
- Maintain a structured follow-up system to ensure no qualified lead is overlooked.

### 3. Tour Scheduling & Coordination

- Schedule tours at the appropriate Gardens Care community based on each family's needs and preferences.
- Coordinate tour appointments with community Executive Directors and sales representatives.
- Send appointment confirmations, reminders, community addresses, and directions.
- Communicate relevant prospect information to community staff before each tour.
- Follow up with families who cancel or miss appointments to reschedule.
- Track scheduled tours, completed tours, and attendance rates.
- Work toward achieving a minimum 85% scheduled-tour attendance rate.

### 4. Post-Tour Sales & Move-In Conversion

- Contact prospective families within 24 hours after completing a community tour.
- Gather feedback and identify concerns or objections preventing families from moving forward.
- Maintain consistent communication with families throughout the decision-making process.
- Build trust and demonstrate the value of Gardens Care's personalized approach to senior living.
- Encourage timely decisions through professional and ethical sales techniques.
- Coordinate with community leadership to address pricing, availability, and care-related questions.
- Explain the admissions process, required documentation, deposits, and move-in timelines.
- Assist families with completing admission paperwork and outstanding requirements.
- Follow up on pending commitments and help expedite resident move-ins.
- Coordinate with community staff to ensure a smooth transition from initial inquiry through move-in.

### 5. CRM Management & Organization

- Manage assigned leads and sales opportunities using **GoHighLevel (GHL)**.
- Accurately document meaningful telephone calls, emails, text messages, appointments, and follow-up activities.
- Maintain accurate sales pipeline stages and opportunity statuses.
- Create and manage daily follow-up tasks and reminders.
- Track lead sources, scheduled tours, completed tours, resident commitments, and successful move-ins.
- Identify stalled opportunities and proactively reengage prospective families.
- Ensure every active prospect has a documented next step and follow-up date.
- Prepare daily sales activity reports and weekly performance summaries.

### 6. Communication & Team Collaboration

- Communicate regularly with community Executive Directors and Gardens Care sales leadership.
- Notify appropriate staff when tours are scheduled or families are ready to commit.
- Coordinate admissions requirements with community personnel.
- Escalate clinical questions, pricing exceptions, and care-related concerns to authorized management.
- Maintain confidentiality of prospective resident and family information.
- Represent Gardens Care professionally, compassionately, and enthusiastically.

## Required Qualifications

- Must reside in the Philippines and be available to work U.S. business hours.
- **Exceptional spoken and written English with near-native fluency is mandatory.**
- Clear, confident, polished, and professional telephone communication skills.
- Minimum two years of successful experience in inside sales, telephone sales, or appointment setting.
- Proven ability to convert telephone inquiries into scheduled appointments.
- Strong consultative selling, objection-handling, relationship-building, and closing skills.
- Outstanding organizational skills and attention to detail.
- Ability to manage multiple leads, appointments, and follow-up schedules simultaneously.
- Experience with CRM software; GoHighLevel preferred.
- Strong computer proficiency, including email, spreadsheets, calendars, and online communication platforms.
- Self-motivated, dependable, accountable, and capable of working independently.
- Reliable high-speed internet, professional headset, and quiet home office.

## Preferred Qualifications

- Previous sales experience in assisted living, memory care, senior living, healthcare, or related industries.
- Experience communicating with U.S.-based customers.
- Familiarity with American culture and customer service expectations.
- Experience using GoHighLevel sales pipelines, workflows, and reporting.
- Demonstrated success meeting aggressive sales conversion targets.
- Experience helping customers navigate complex purchasing or enrollment decisions.

## Performance Standards & Key Performance Indicators

Performance will be evaluated based on measurable sales results, consistent follow-up, and accurate CRM management.

| Performance Metric | Required Standard |
| ----------------------------------------- | ---------------------------- |
| Qualified inbound call-to-tour conversion | **Minimum 75%** |
| Preferred call-to-tour conversion | **85% or higher** |
| New lead response time | Within 5 minutes |
| Tour confirmations | 100% |
| Scheduled-tour attendance rate | Target 85% or higher |
| Post-tour family follow-up | Within 24 hours |
| Active lead follow-up compliance | 100% |
| CRM documentation | 100% |
| Daily sales activity report | Required |
| Move-in support | Through successful admission |

**Call-to-Tour Conversion Definition:** Conversion is calculated using qualified, unique inbound sales inquiries and confirmed tour appointments. Duplicate calls, vendor inquiries, existing-resident service calls, and unrelated inquiries are excluded.

## Performance-Based Compensation & Bonus Structure

Gardens Care offers performance-based sales incentives designed to reward successful tour attendance, resident move-ins, and achievement of monthly sales conversion goals.

### Monthly Bonus Schedule

| Performance Achievement | Bonus Amount (USD) |
| ------------------------------------------------ | ------------------ |
| Each qualified, completed community tour | **$10.00** |
| Each successful resident move-in | **$25.00** |
| Monthly call-to-tour conversion of 75%–84.99% | **$100.00** |
| Monthly call-to-tour conversion of 85% or higher | **$200.00** |

### Bonus Eligibility Requirements

**1. Completed Community Tour Bonus – $10.00**

- The prospective resident or family must physically attend a scheduled community tour.
- The associate must have been responsible for securing or scheduling the tour.
- The completed tour must be documented in GoHighLevel.
- Cancelled appointments, no-shows, and duplicate tours do not qualify.

**2. Successful Resident Move-In Bonus – $25.00**

- The prospective resident must successfully move into a Gardens Care community.
- The associate must have actively participated in the sales process through lead management, tour scheduling, or post-tour follow-up.
- The move-in must be confirmed by community management and documented in GoHighLevel.

**3. Monthly Call-to-Tour Conversion Bonus**

- Achieving a monthly qualified call-to-tour conversion rate of **75%–84.99% earns $100.00**.
- Achieving a monthly qualified call-to-tour conversion rate of **85% or higher earns $200.00**.
- Monthly conversion bonuses are not cumulative. Only the highest qualifying monthly conversion bonus is awarded.
- Conversion rates will be calculated using qualified, unique inbound sales inquiries and confirmed scheduled tours.
- Duplicate calls, unrelated inquiries, vendors, and existing-resident service calls are excluded.
- A minimum qualified monthly lead volume may be established by management.

### Example Monthly Performance Bonuses

The following example illustrates potential monthly bonus earnings based on successful sales performance.

| Monthly Sales Achievement | Bonus Amount |
| -------------------------------------- | ------------- |
| 40 completed community tours × $10 | $400.00 |
| 25 successful resident move-ins × $25 | $625.00 |
| Monthly call-to-tour conversion of 80% | $100.00 |
| **Total Monthly Performance Bonuses** | **$1,125.00** |

**Higher Performance Example**

If the associate achieves the same 40 completed tours and 25 successful move-ins while maintaining an 85% or higher call-to-tour conversion rate:

| Monthly Sales Achievement | Bonus Amount |
| ------------------------------------------------ | ------------- |
| 40 completed community tours × $10 | $400.00 |
| 25 successful resident move-ins × $25 | $625.00 |
| Monthly call-to-tour conversion of 85% or higher | $200.00 |
| **Total Monthly Performance Bonuses** | **$1,225.00** |

Actual bonuses depend on verified sales performance and are not guaranteed.

Bonuses will be calculated monthly based on documented results in GoHighLevel and paid in accordance with Gardens Care payroll policies and applicable Philippine employment requirements.

## Characteristics of Our Ideal Candidate

We are seeking an individual who is:

- **Sales-driven:** Confidently asks families to schedule tours and move forward.
- **Persuasive:** Communicates value effectively and knows how to overcome objections.
- **Compassionate:** Understands the emotional challenges families face when selecting senior living.
- **Exceptionally organized:** Never misses important follow-ups or sales opportunities.
- **Persistent:** Maintains consistent communication without becoming overly aggressive.
- **Results-focused:** Takes ownership of tour conversion rates, completed tours, and move-ins.
- **Proactive:** Identifies opportunities and takes initiative without constant supervision.
- **Accountable:** Understands that success is measured by meaningful sales results.

## Our Sales Philosophy

At Gardens Care Senior Living, every inquiry represents a family searching for guidance, reassurance, and quality care for someone they love.

Our Virtual Inside Sales Associate must do more than answer questions or schedule appointments. This individual must become a trusted resource who builds relationships, inspires confidence, motivates families to visit our communities, and actively guides them toward successful move-ins.

**Our goal is to turn inquiries into tours, tours into relationships, and relationships into successful resident move-ins.**

*Plant Effort. Grow Excellence.*


Screener to apply:

Your Assignment:
Imagine you are a Gardens Care Senior Living Sales Associate, and I am a daughter searching for assisted living for my 85-year-old mother.
My mother is currently living alone, and I am becoming concerned about her safety, medication management, and increasing need for assistance. I have been researching several assisted living communities but have not yet d ---------- which one to visit.
You called me to discuss Gardens Care Senior Living, but I did not answer.
Your task is to call me at ---------- and leave me a voicemail convincing me to schedule a tour of Gardens Care Senior Living.
Instructions
Leave a professional voicemail lasting approximately 45–60 seconds.
Introduce yourself as a Gardens Care Senior Living Sales Associate.
Demonstrate excellent English pronunciation, grammar, and conversational fluency.
Show empathy and understanding of my concerns about my mother.
Explain why visiting Gardens Care would be valuable to my family.
Use effective sales techniques to motivate me to schedule a tour.
End with a confident, compelling call to action that encourages me to return your call and schedule an appointment.
Important: Do not simply ask me to call you back. Your objective is to make me genuinely interested in touring Gardens Care Senior Living.
You may prepare your message in advance, but it should sound natural, confident, warm, and conversational—not like you are reading a script.
How We Will Evaluate Your Voicemail
We will evaluate your performance based on:
English fluency and clarity: Clear pronunciation, professional grammar, and natural communication.
Sales ability: Your ability to create interest, communicate value, and motivate action.
Confidence and enthusiasm: A professional, engaging telephone presence.
Empathy: Your ability to connect with a family facing an important senior care decision.
Closing technique: A strong, persuasive invitation to schedule a community tour.
Professionalism: Organization, appropriate pacing, and overall message quality.
Application Requirement
Applicants who do not complete the telephone screening exercise will not be considered for the position.
We are seeking a sales professional who can turn telephone conversations into scheduled tours—not someone who simply answers calls.
Show us why you are the right person to represent Gardens Care Senior Living!
Plant Effort. Grow Excellence.