Tenant Relocation Specialist / Negotiator (Phone-Based, Full-Time)

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TYPE OF WORK

Part Time

SALARY

6 hour

HOURS PER WEEK

25

DATE UPDATED

Oct 10, 2026

JOB OVERVIEW

We are a property management company in New Jersey. We are hiring a full-time Tenant Relocation Specialist to call tenants and negotiate voluntary move-outs.

When an owner needs to renovate an apartment, we ask the current tenant to move out. In return, we offer a relocation package: moving expenses plus return of their security deposit. Your job is to explain this clearly and kindly, answer their questions, handle objections, and work with them toward a signed agreement and a smooth move-out.

What you will do:
- Call tenants (and follow up by text/email) to explain the situation and the offer
- Build trust and keep a respectful, calm tone, even when tenants are upset or worried
- Negotiate move-out terms and dates within the guidelines I give you
- Handle objections and tough questions with good judgment
- Keep clear notes on every call and every tenant (status, concerns, next steps)
- Follow up consistently until the case is resolved
- Report to me daily on progress

Requirements:
- Excellent spoken and written English with a clear, natural, easy-to-understand accent. This is the most important requirement
- Very high common sense and sharp judgment. You will often need to think on your feet
- Strong social skills: warm, patient, confident, and persuasive without being pushy
- Good negotiation and persuasion skills (experience in sales, customer service, collections, or phone work is helpful but not required)
- Reliable, organized, self-managed, and able to follow up without being reminded
- Stable internet and a quiet workspace, with a good headset
- Able to work US business hours (Eastern Time), Monday to Friday

Big plus:
- Fluent Spanish (many of our tenants speak Spanish)

No real estate experience needed. We will train you.

How to apply:
Please include a short voice recording (1-2 minutes) introducing yourself in English, and tell me about a time you successfully negotiated or resolved a difficult situation with someone. Also tell me whether you speak Spanish. Applications without the recording will not be considered.

SKILL REQUIREMENT
Customer Service Communication Negotation
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