Platonics LLC

Customer Success Manager

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

110,000-115,000

: HOURS PER WEEK

40

: DATE UPDATED

Oct 9, 2026

JOB OVERVIEW

Platonics is looking for a highly experienced Customer Success Manager to join one of our partnered clients in the logistics and e-commerce fulfillment industry.

This is a key position requiring someone who brings more than traditional customer service experience. We're looking for a professional with a strong understanding of logistics, warehouse operations, inventory management, and omnichannel e-commerce fulfillment.

If you have extensive hands-on fulfillment experience and enjoy solving problems while delivering an excellent customer experience, we'd love to hear from you!

Key Responsibilities

Serve as a primary point of contact for clients, ensuring a positive experience throughout their fulfillment operations.
Monitor order processing, inventory accuracy, and fulfillment performance across multiple e-commerce platforms.
Identify and resolve discrepancies involving inventory, orders, and warehouse data.
Perform accurate data reconciliation using spreadsheets and relevant management systems.
Coordinate with warehouse and operations teams to address fulfillment concerns and ensure timely resolutions.
Proactively identify potential operational issues and communicate solutions before they affect customers.
Use AI-powered tools to improve efficiency, streamline workflows, and support daily operations.

Required Qualifications

We are specifically looking for candidates with proven, hands-on experience in the following areas:

Logistics and E-commerce Fulfillment: Strong professional experience in logistics, order fulfillment, and warehouse operations.
Amazon FBA, Shopify, and TikTok: Practical experience handling fulfillment operations involving these platforms.
Warehouse Management Systems (WMS): Experience navigating warehouse management software and managing inventory-related processes.
Inventory Management: Strong understanding of inventory tracking, stock accuracy, order discrepancies, and reconciliation.
Omnichannel Fulfillment: Experience coordinating fulfillment operations across multiple sales channels.
Data Reconciliation: Advanced attention to detail and confidence working with spreadsheets to review, compare, and reconcile operational data.
AI Tools: Comfortable using AI-powered tools to improve productivity, accuracy, and workflow efficiency.
Customer Success: Strong communication, relationship management, problem-solving, and customer support skills.
Independent Work: Ability to manage responsibilities with minimal supervision while collaborating effectively with a remote team.

Preferred Qualification:
Previous hands-on experience using ShipHero is a strong advantage.

What We're Looking For

Beyond technical experience, we're looking for someone who:
Takes ownership of problems and follows through until they are resolved.
Understands how fulfillment operations directly affect the customer experience.
Can confidently identify discrepancies and investigate their root causes.
Communicates clearly and professionally with customers and internal teams.
Is highly organized, dependable, and comfortable managing multiple priorities.
Demonstrates sound judgment, initiative, and strong attention to detail.
Can maintain accuracy and deliver high-quality work in a fast-paced environment.

To be considered, please submit both of the following:

1. Updated CV/Resume

Your CV should clearly highlight your relevant logistics, e-commerce fulfillment, warehouse management, inventory management, and customer success experience.

2. Short Audio Introduction

Please record a brief audio introduction in English covering:

Your relevant experience in logistics and e-commerce fulfillment.
Your hands-on experience with Amazon FBA, Shopify, TikTok, and warehouse management systems.
The fulfillment platforms and inventory management tools you've used, including ShipHero if applicable.
Your experience with inventory reconciliation and resolving fulfillment discrepancies.
An example of how you've used AI tools to support or improve your work.

This is a specialized role, and we will be prioritizing applicants who can demonstrate relevant experience with the required platforms, fulfillment processes, and operational responsibilities.

Applicants whose experience is limited to general customer service without direct logistics or fulfillment exposure will not be considered.

Thank you for your interest in joining Platonics! We look forward to reviewing your application and getting to know you.

SKILL REQUIREMENT

Logistics Management Inventory Management Fulfillment

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0010
Controller Execution Time ( Jobseekers / Job )	0.0288
Total Execution Time	0.0316

GET DATA

No GET data exists

MEMORY USAGE

1,519,624 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/Customer-Success-Manager-1746960

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.0205 seconds) (Hide)

0.0012	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0004	SELECT * FROM `employer_jobs` WHERE `job_id` = 1746960 LIMIT 1
0.0004	SELECT * FROM `employers` WHERE `employer_id` = 795730 LIMIT 1
0.0003	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1746960 AND `misc`.`id` IS NULL
0.0004	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-10-17',ej.date_added) duration_days, DATEDIFF('2026-10-17',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-10-17',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1746960'
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1746960
0.0010	`UPDATE employer_jobs SET hit_counts = '*Oct-09-2026=839Oct-10-2026=103Oct-11-2026=4Oct-14-2026=3Oct-15-2026=1Oct-16-2026=4**Oct-17-2026=1' WHERE job_id= '1746960'`
0.0006	`UPDATE employer_jobs SET monthly_hits = '***Oct-2026=953' WHERE job_id= '1746960'`
0.0003	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1746960' AND status LIKE 'sent%' ORDER BY id DESC`
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1746960
0.0130	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '795730' AND `date_added` >= '2022-06-08'
0.0003	`select * from teasers`
0.0021	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1792215489
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/Customer-Success-Manager-1746960
csrf-token	c56788acea182549cba850de40150cf8

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.56
HTTP_DNT

Platonics LLC

Customer Success Manager

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?