Sales & Operational Manager - Virtual Assistant (Housekeeping Business)

We are a growing U.S. based cleaning and housekeeping company specializing in short-term rental turnovers, including Airbnb properties. We help property owners and hosts maintain consistent cleaning quality, reliable scheduling, and an excellent guest and client experience.

We are looking for a dependable, organized, and proactive Sales and Operations Manager to help manage daily operations, coordinate our cleaning team, communicate with clients, and generate new business.

This role is ideal for someone who takes initiative, communicates confidently, solves problems independently, and wants to grow alongside a developing business.

Key Responsibilities:

1. Sales and Business Development

- Respond to inbound calls, emails, messages, and cleaning inquiries, converting qualified leads into paying customers.
- Make outbound calls and send messages to potential clients, including short-term rental hosts and property managers.
- Generate new leads through social media engagement, cold outreach, referrals, and other organic sales efforts.
- Follow up with prospective and existing clients to build relationships and secure new business.
- Track leads, sales activity, conversion rates, and follow-ups in the company's CRM or tracking systems.
- Provide accurate information about services, answer questions, and confidently communicate the value of GuestMaids.
- Work toward a target sales close rate of 40% or higher.

2. Operations and Customer Service

- Coordinate daily and weekly cleaning schedules to ensure all jobs are assigned and completed on time.
- Communicate with cleaners, monitor progress, and address scheduling needs.
- Handle last-minute cancellations, cleaner call-outs, no-shows, and other operational issues.
- Respond promptly (within 10 minutes) to client inquiries, requests, schedule changes, and minor complaints.
- Monitor ongoing cleaning jobs and ensure reported issues and follow-ups are resolved.
- Maintain accurate, up-to-date schedules in our booking software.
- Monitor cleaner performance and escalate significant issues to the owner when necessary.
- Maintain professional communication with clients, cleaners, and other team members.

3. Cleaner Recruitment and Onboarding

- Maintain and update job descriptions and online job listings for cleaner positions.
- Review applications, communicate with candidates, and conduct initial interviews.
- Assist with recruiting, selecting, and onboarding reliable cleaners.
- Maintain an organized recruitment pipeline to support the company's growth.
- Help ensure new cleaners understand company expectations, cleaning standards, and operational procedures.

4. Marketing and Online Presence

- Manage and update the company's social media accounts.
- Maintain the company's Google Business Profile, including posting updates and responding to reviews.
- Update website content and assist with improving the website's appearance, usability, and search engine optimization (SEO).
- Help develop practical marketing strategies to attract new clients and strengthen the company's online presence.

5. Administrative and Special Projects

- Maintain accurate client records, sales information, schedules, and other business documentation.
- Complete assigned business and administrative tasks within established deadlines.
- Assist with process improvements, documentation (i.e. SOP), and projects that improve operational efficiency.
- Take ownership of assigned tasks and provide updates on progress and outstanding issues.
- Assist with other reasonable business or administrative tasks as needed.

Requirements and Qualifications:

- Excellent written and spoken English, with the ability to communicate professionally and confidently.
- Strong organizational skills and attention to detail.
- Previous experience in sales, customer service, virtual assistance, operations, or administrative support.
- Comfortable making outbound calls, following up with leads, and selling services over the phone or through messages.
- Strong problem-solving skills and the ability to handle unexpected situations calmly.
- Comfortable using computers, spreadsheets, online platforms, and business software.
- Willingness to learn and use tools such as Notion, ConvertLabs, Breezeway, CRM systems, scheduling software, and website management platforms.
- Ability to work independently, prioritize responsibilities, and meet deadlines with minimal supervision.
- A proactive mindset: able to identify problems, suggest solutions, and take action without waiting for instructions on every task.
- Reliable internet connection and a dedicated workspace suitable for professional remote work.
- Ability to work effectively in a growing business where priorities and responsibilities may change.

Preferred Qualifications:

- Experience working with U.S.-based clients.
- Experience in the cleaning, housekeeping, Airbnb, or property management industry.
- Experience recruiting and coordinating cleaners or independent contractors.
- Familiarity with social media management, Google Business Profile, website editing, and basic SEO.

Work Schedule:

- Part-time or Full-time position, with the initial schedule agreed upon with the successful candidate.
- Working hours will be coordinated around U.S. Eastern Time (8:30AM to 5:30PM)
- Availability during agreed-upon working hours is important to ensure timely responses to clients and cleaners.

Compensation and Bonuses:

* **Base pay:** Hourly compensation, agreed upon before starting.
* **Payment schedule:** Biweekly payments through Wise.
* **Monthly KPI bonus:** An additional 5% of the month's base pay if all established monthly key performance indicators (KPIs) are met.
* **New revenue bonus:** 1% of new revenue booked. For example, booking $1,000 in new business earns a $10 bonus.

Key Performance Indicators (KPIs)

Success in this position will be measured by the following:

Scheduling and reliability: Cleaning jobs are assigned and completed as scheduled, with minimal errors or delays.
Customer service: Client inquiries and messages receive a response within 10 minutes during working hours, whenever reasonably possible.
Customer satisfaction: Clients and guests consistently receive the high-quality service expected from GuestMaids.
Cleaner coordination: Cleaners receive clear communication, feel supported, and have the information needed to complete their assignments successfully.
Sales performance: Maintain a target close rate of 40% or higher for qualified sales leads.
Lead management: Keep sales records updated and ensure prospective clients receive timely follow-ups.
Task completion: Complete assigned responsibilities accurately and within established deadlines.

Work Leave and Communication Expectations:

- Requests for more than two consecutive days off should be submitted at least seven days in advance.
- Other planned time-off requests should be submitted at least 48 hours in advance.
- If leaving the position, the employee is expected to provide at least 14 days' notice.
- Maintain professional communication and notify the owner promptly about absences, delays, or issues affecting work.

Technical Requirements:

- A dedicated workstation at home.
- A stable internet connection of at least 30 Mbps.
- A backup internet solution and access to backup devices or power arrangements when needed.
- A quiet working environment suitable for calls and professional communication.

How to Apply?

Please submit your resume and a brief introduction video (2 minutes or less) introducing yourself and why you are the best candidate for this role? Please send your video to ----------

We care about more than getting tasks done. We want to build a team of people we can trust to do the right thing, care about others, and take ownership of their work.

Our values guide how we make decisions, communicate, and serve our customers. We’re looking for someone who genuinely identifies with these values and demonstrates them through their daily actions.

1. Excellence
Do the Job Right, Even When No One Is Watching.

We take pride in our work and pay attention to the details. We don't cut corners or wait for someone to check our work. Whether you're updating a cleaning schedule, responding to a customer, following up with a lead, or completing an administrative task, you take responsibility for doing it correctly.

2. Honest and Fair
Tell the Truth and Treat People Right.

We communicate honestly, take responsibility for mistakes, and treat customers, cleaners, and teammates fairly. If something goes wrong, we address it instead of hiding it. We value people who can be trusted to give accurate updates, keep their commitments, and do the right thing even when it's uncomfortable.

3. Care About People
Look Out for Our Customers and Each Other.

Our business depends on trust and strong relationships. We want someone who genuinely cares about helping customers, supporting cleaners, and making things easier for the people they work with. You listen, show empathy, communicate respectfully, and look for solutions that are fair and practical.

4. Always Growing
Keep Learning and Getting Better.

We don't expect you to know everything from day one. We do expect you to be curious, open to feedback, and willing to improve. You learn from mistakes, look for better ways to do things, and take initiative to develop your skills. As GuestMaids grows, we want you to grow with us.

5. Go With the Flow
Adapt Without Losing Your Cool.

Cleaning operations can change quickly. A cleaner might cancel, a customer might change a schedule, or an urgent issue might need attention. We need someone who can adjust priorities, stay calm under pressure, and focus on solving the problem rather than getting frustrated. We value flexibility, practical thinking, and a positive approach to change.

Who We're Looking For

The right person is dependable, proactive, and comfortable taking ownership of responsibilities. You don't need someone reminding you about every task or telling you what to do at every step. You notice what needs attention, communicate when something is wrong, and follow through until the job is done.

You care about the quality of your work, treat people fairly, and understand that small details can make a big difference to customers and the team.

We're looking for someone who wants to be part of a growing business, contribute ideas, solve problems, and build systems that help the company run better over time.

If these values reflect how you naturally work, not just what you think an employer wants to hear, we'd like to meet you!