Customer Experience & Community Support Coordinator

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: TYPE OF WORK

Full Time

: SALARY

880/month

: HOURS PER WEEK

40

: DATE UPDATED

Oct 9, 2026

JOB OVERVIEW

Job Role: Customer Experience & Community Support Coordinator

Position Summary

The Customer Experience & Community Support Coordinator manages recurring retail customer service, ecommerce, community, cleanup, and Client’s support workflows. This role serves as a reliable intake and follow-up point across customer and community requests, keeps information and tasks moving between teams, and ensures orders, requests, prizes, and post-event details are handled accurately and on time. The ideal candidate follows established processes consistently, asks clear questions when information is missing, and works independently without requiring every step to be prompted.

Key Responsibilities

Retail Customer Service & Ecommerce
Approve all Shopify retail orders in NetSuite.
Process charges for retail orders in Shopify.
Monitor and respond to retail-related customer emails.
Issue credit memos, replacement orders, and return authorizations for retail orders.
Enter wholesale orders as needed and coordinate handoff to the appropriate team member.
Identify recurring customer questions or issues that may require updates to the website, product pages, email communications, or internal processes.
Provide customer details, screenshots, and relevant context when marketing or ecommerce follow-up is required.

Cleanup Supply Requests & Impact Follow-Up
Review incoming cleanup supply requests and communicate with event organizers to gather any missing information.
Confirm key event details, including the date, location, primary contact, expected attendance, supply needs, and whether the event is open to the public.
Maintain accurate request records and keep event information current throughout the planning process.
Follow up after events to collect participation totals, cleanup results, photos, and notes for impact reporting and future communications.

Client & Community Support
Serve as a primary support contact for program participants and community members, responding to routine questions and identifying needs that require additional follow-up.
Coordinate donation requests, community inquiries, and other support needs by gathering the necessary details and routing each request to the appropriate team.
Manage recurring participant rewards and prizes, ensuring recipient information is complete and fulfillment updates are communicated.
Collect relevant details, screenshots, photos, and follow-up information so requests can be resolved efficiently and recurring issues can be identified.

Manage recurring support workflows and keep tasks progressing without unnecessary delays.
Follow documented instructions and established operating procedures consistently.
Ask focused questions when required information is incomplete or unclear.
Coordinate handoffs and follow-up across customer service, ecommerce, community, and marketing.
Maintain accurate trackers and provide timely updates to stakeholders.

Qualifications & Core Competencies
Strong organizational skills and the ability to manage multiple recurring workflows.
Clear, professional written communication and customer service skills.
Consistent attention to detail when processing orders, requests, returns, credits, and tracking information.
Sound judgment in routing requests, identifying missing information, and escalating issues.
Ability to work independently, follow through on commitments, and keep tasks moving with limited prompting.
Comfort working across ecommerce, order management, messaging, and workflow-tracking systems.
Experience with Shopify, NetSuite, Slack, and ---------- is preferred.

Measures of Success
Retail orders, charges, credits, replacements, and returns are processed accurately and promptly.
Customer and community inquiries receive timely, complete follow-up.
Cleanup requests and post-event impact details are documented accurately in the appropriate tracker.
Support requests and monthly prizes are routed and fulfilled reliably.
Recurring issues are surfaced with enough detail for marketing or ecommerce action.
Workflows progress consistently without repeated reminders or step-by-step prompting.

Rate: $440 every 2 weeks
Work Schedule: Full-time:40 hours per week - PST
Requirement: Minimum 2 years of proven experience

Important:
*Only applicants who meet the requirements will be considered.
*Make sure your resume and portfolio are updated, as these will be the main basis for screening.

Kindly fill out this form to apply:
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SKILL REQUIREMENT

Customer Support Ecommerce Shopify

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Customer Experience & Community Support Coordinator

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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