Virtual Assistant: Student Services, Career Pathways & Quality Control Specialist (US Healthcare)

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TYPE OF WORK

Full Time

SALARY

$500

HOURS PER WEEK

40

DATE UPDATED

Oct 8, 2026

JOB OVERVIEW

Are you an organized, proactive, and detail-oriented Virtual Assistant looking for a stable, long-term role with weekly pay and strong room for career advancement?
We are a rapidly growing, US-based healthcare vocational institute and allied clinical staffing agency. We are hiring a full-time Student Services, Career Pathways & Quality Control Specialist based in the Philippines to serve as the virtual operational engine driving our student success, career placement, and regulatory compliance ecosystems.
In this dual-impact role, you will bridge our educational institute and healthcare staffing agency using GoHighLevel, RingCentral, and Google Workspace. You will manage student touchpoints—scheduling tutoring and lab practice sessions for Phlebotomy, CMA, EKG, and PCT students, leading our Student Ambassadors, scaling our Alumni Network, capturing graduate success stories, driving student retention, and auditing compliance files to ensure 100% regulatory excellence.
Schedule & Shift Details:
Work Days: Monday – Friday (Plus occasional Saturdays for weekend workshops/open houses)
Shift Hours: 8:30 AM – 5:30 PM Central Standard Time (CST)
Philippine Time Equivalent: 9:30 PM – 6:30 AM PHT (Night Shift / US Business Hours)
Employment Type: Full-Time (40 hours/week)
Compensation & Performance Incentives:
Starting Base Salary: $125.00 USD per week ($500 USD / Month Base)
Pay Frequency: Paid WEEKLY via Wise (Direct bank transfer)
Monthly KPI Performance Bonuses:
Student Retention & Completion Bonus: Earned when maintaining >95% student course completion and skill sign-offs.
Social Proof & Testimonial Incentive: Earned for collecting and publishing verified graduate video testimonials and spotlight cards.
Graduate Placement Yield Bonus: Earned for successfully transitioning job-ready graduates directly into our internal clinical staffing agency candidate pool.
Merit-Based Growth: Regular performance reviews with salary increases tied directly to operational impact, audit accuracy, and leadership growth.
Key Performance Indicators (KPIs) & Operational Benchmarks:
Student Support & Retention SLA: Systematize "Tutor Dates" and skill remediation labs in GoHighLevel to maintain a >95% course completion and clinical sign-off rate. Resolve student coursework, phlebotomy, and clinical inquiries within a strict 2-hour Service Level Agreement (SLA).
Multi-Touch Care-Gap Engagement: Execute automated multi-channel follow-up workflows in GoHighLevel (email, SMS, automated RingCentral calls) to achieve a 120%+ boost in student documentation completion and appointment attendance.
Zero-Defect Quality Control (QC) Audit: Maintain 100% audit readiness. Conduct weekly systematic audits of student transcripts, entrance exams, attendance logs, and clinical candidate credential files (CPR/BLS, national certifications, background checks, drug screens, immunizations) prior to externship or facility placement.
Social Proof & Ambassador Yield: Lead the Student Ambassador Program and Alumni Network. Capture at least 5 graduate video testimonials/spotlight cards monthly and maintain active tracking of alumni employment status.
Career Placement Pipeline: Build a seamless graduate-to-employment bridge. Assist graduating students with resume formatting, mock interviews, and portfolio creation, handing 100% of eligible graduates directly off to our internal clinical staffing recruitment team.
Core Responsibilities:
Student Concierge & Tutoring Logistics: Schedule and manage tutoring dates and skills remediation labs in GoHighLevel for students needing extra academic or clinical support. Maintain detailed, documented communication logs for student attendance, academic progress, and clinical readiness.
Phlebotomy & Clinical Support: Serve as the primary remote point of contact via RingCentral for phlebotomy and allied health students regarding lab schedules, clinical site preparation, and skill sign-offs.
Student Ambassador & Alumni Leadership: Conduct monthly Ambassador check-ins, collect video testimonials, manage the Alumni Database, and publish quarterly graduate newsletters.
Quality Control & File Auditing: Conduct weekly digital file audits across student educational records and healthcare staffing candidate credentials to ensure compliance with state boards and healthcare facility requirements.
Operations & Staffing Bridge: Handle incoming student, graduate, and employer inquiries via email, chat, and CRM ticketing within 2 hours. Provide occasional remote administrative support (attendance tracking, student check-ins) during weekend workshops (e.g., CPR or IV simulation labs).
Career Advancement Pathway:
We believe in promoting from within based on merit, precision, and initiative:
Level 1: Core Specialist (Months 1–3) — Master daily student inquiries, tutoring logs, ambassador outreach, and zero-error compliance audits.
Level 2: Senior Specialist & Team Lead (Months 4–6) — Autonomously manage student retention workflows, lead alumni engagement, oversee weekly QA audits, and qualify for higher base pay + monthly performance bonuses.
Level 3: Operations Coordinator (Months 7–12) — Oversee virtual assistant workflows, GoHighLevel automation setups, and career placement metrics.
Level 4: Virtual Executive Operations Manager (Year 2+) — Lead a dedicated remote team handling admissions, student retention, alumni relations, and compliance across expanding campus locations.
Qualifications & Requirements:
Location: Must be residing in the Philippines.
Shift Availability: Full availability for 8:30 AM – 5:30 PM CST (9:30 PM – 6:30 AM PHT), plus flexibility for occasional Saturday support during weekend workshops.
Work Setup: Dedicated quiet home office, noise-canceling headset, reliable computer, high-speed internet (minimum 25 Mbps) with a backup connection plan, and an active Wise account for weekly direct payments.
Industry Experience (Preferred): Prior experience in US trade schools/education, student services, or healthcare staffing/credentialing is strongly preferred.
Technical Proficiency Required:
Google Workspace (Gmail, Docs, Sheets, Drive)
RingCentral (Phone, SMS, & Softphone management)
GoHighLevel / GHL (Pipeline management, contact tagging, and messaging workflows)
Communication: Exceptional written and spoken English skills—warm and encouraging with students, yet precise and detail-oriented with compliance audits.
How to Apply & Video Interview Submission Instructions:
To apply, please record a 2 to 3-minute video response (using Loom, Google Drive, or Streamable) answering the 6 interview questions below.
Submit your application message with the exact subject line:
"Student Services & QC VA - [Your Full Name]"
In your application message, please include:
Resume Link: A link to your updated Resume / CV.
Video Recording Link: A link to your Loom/video response addressing the 6 Key Questions below.
Setup Confirmation: Confirmation that you have an active Wise account, possess GoHighLevel/RingCentral experience, are equipped for 8:30 AM – 5:30 PM CST work hours, and have a backup internet setup.
6 Key Video Interview Questions to Answer in Your Video:
Software Experience: What experience do you have using GoHighLevel, RingCentral, and Google Workspace in a fast-paced environment?
Industry Background: Do you have any prior experience working with US vocational schools, student services, or healthcare staffing/credentialing?
SLA & Problem-Solving: How do you handle a situation where a student or healthcare candidate is frustrated or missing critical compliance documents (e.g., CPR card, background check) right before a deadline?
Detail & Quality Control: How do you ensure 100% accuracy when auditing compliance files and student records without missing small details?
Engagement & Community: How would you keep student ambassadors and alumni excited, engaged, and willing to share video testimonials and job placement updates?
Schedule & Shift Commitment: Can you confirm your full availability for 8:30 AM – 5:30 PM CST (9:30 PM – 6:30 AM PHT), occasional Saturday workshops, and receiving weekly payments via Wise?

SKILL REQUIREMENT
Google Docs English Proficiency Customer Relationship Management
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