The Foozie Co

[GREAT PAY & BENEFITS] Part Time Contract Customer Service & Shopify Fulfillment Assistant

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: TYPE OF WORK

Part Time

: SALARY

PHP 25,000 - 30,000/month

: HOURS PER WEEK

24

: DATE UPDATED

Oct 8, 2026

JOB OVERVIEW

Are you a driven and people-first individual? Do you have previous customer service experience and want to have a meaningful impact in a fast-growing company?

Sound like you? We want to work with you!

ABOUT US:
Rated 2024 Best Slipper Socks by ---------- !
We are The Foozie! An Australian ecommerce store selling super soft slipper socks to the US, CA, UK, IE, EU, AU & NZ. We are a small, fast-growing team seeking a Part Time Contract Customer Service & Shopify Fulfillment Assistant for a position that will conclude end of January 2027, with the possibility of transitioning to a permanent role thereafter.

This is an exciting opportunity with room for upskilling as our team grows. You will report directly to the Marketing & Ecommerce Manager and work closely with our warehouse teams.

JOB DETAILS:
- Start date: early to mid November 2026 (confirmed in your offer)
- You will be required to work in London Time during the week (5p - 9p Manila PST Time)
- MUST be able to work 2 hours on Saturdays & Sundays (4 hours total), and may choose your own hours on the weekend.
- Working hours will be spread out throughout the week: 4 hrs/day Mon-Fri, 2 hrs/day Sat-Sun (24 hours total)
- We are flexible with hours for each day. Eg. Some days you can start a couple of hours earlier or later.

RESPONSIBILITIES:
- Customer service and order management: Manage all customer concerns including handling refunds, returns, and missing/damaged items with the warehouse team
- Order Fulfillment: Creating manual orders for customer replacements, resolving fulfillment & order issues including consignment and tracking management
- Social Media Moderation: Managing social media channels by engaging with and replying to customers
- Administrative tasks: Including daily reports and updates.

REQUIREMENTS:
- Excellent knowledge and expertise in managing a Shopify account is REQUIRED
- Excellent written and verbal English communication skills is REQUIRED
- Customer service experience (handling customer concerns) is required, including experience with Zendesk
- Proven experience engaging with and replying to customers on social media channels such as Facebook and Instagram is desirable

PAY:
Based on ability and experience, ranging from USD $430-$520/month. If you think you should be paid more, feel free to explain why in your application.

HOW TO APPLY:
1. Change the subject line to "I Want to Work for You - [Insert the Australian city we are based in, which can be found on the 'Contact Us' page on our website]"
2. At the top of your message, write 2-3 sentences clearly stating why you want this position and why you are the ideal candidate. (Applications longer than requested will not be considered.)

3. Below that, please answer the following numbered questions directly:

1) Describe your experience working in a Shopify business (including some of the top Shopify stores you managed).

2) Describe your past experience in customer service and order fulfillment.

3) Which part of this job are you most experienced in?

4) Do you have any other experience that will make you perfect for the job?

Do not write more than what I have asked you above, if you write more than what is asked for above I will ignore your application.

I look forward to working with you!

Thank you,
Luke

Founder & Director
The Foozie Co

thefoozie.co
----------
---------- /thefoozie/
www.>facebook.com/thefoozie/

SKILL REQUIREMENT

Shopify Customer Support Ecommerce

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The Foozie Co

[GREAT PAY & BENEFITS] Part Time Contract Customer Service & Shopify Fulfillment Assistant

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?