Solar Installation 811 Coordinator

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TYPE OF WORK

Full Time

SALARY

N/A

HOURS PER WEEK

40

DATE UPDATED

Oct 8, 2026

JOB OVERVIEW

Summary
The Solar Installation 811 Coordinator is responsible for managing underground utility locate requests for residential solar installation projects requiring trenching. This position ensures 811 tickets are accurately submitted, monitored, updated, and maintained in accordance with applicable state requirements. The coordinator works closely with Field Installation Managers and Install Scheduling to identify potential utility conflicts, prevent scheduling delays, and ensure required utility locate requests are completed before trenching activities begin.

Key Responsibilities
811 Ticket Management
- Review assigned installation projects to identify underground utility locate requirements.
- Submit accurate 811 dig tickets through state-specific online portals.
- Verify project addresses, trenching locations, work dates, and required submission information.
- Track ticket numbers, submission dates, response deadlines, and expiration dates.
- Ensure tickets are submitted within required state-specific advance notice periods.
- Update, extend, or resubmit tickets when installation schedules change.

Utility Response Monitoring
- Monitor the shared Field Operations inbox for 811 notifications and utility responses.
- Review utility responses for potential conflicts, marking requirements, and outstanding actions.
- Notify Field Installation Managers promptly of utility conflicts or restrictions affecting trenching.
- Track outstanding utility responses and follow up through appropriate 811 portals.
- Respond to utility representatives requesting clarification, coordinating with Field Installation Managers when necessary.
- Escalate unresolved utility concerns that could impact installation readiness.

Installation Scheduling Coordination
- Communicate ticket statuses, potential conflicts, and scheduling concerns to Field Installation Managers.
- Monitor installation schedule changes to identify tickets requiring updates or renewal.
- Verify that 811 tickets remain valid for scheduled trenching dates.
- Coordinate with Install Scheduling regarding delays or changes affecting utility locate requirements.
- Identify approaching deadlines and proactively address potential scheduling conflicts.

Documentation & Compliance
- Maintain accurate project notes, ticket numbers, submission confirmations, and utility responses.
- Update internal tracking systems to reflect open, pending, and completed 811 requests.
- Document identified utility conflicts and communications with Field Installation Managers.
- Maintain organized records of utility correspondence and ticket activity.
- Follow established SpartanX procedures and applicable state 811 requirements.
- Identify opportunities to improve ticket tracking, communication, and follow-up processes.

Qualifications
- Experience in administrative coordination, project tracking, scheduling, or operations support.
- Strong organizational skills and attention to detail.
- Ability to manage multiple projects and deadlines simultaneously.
- Strong written and verbal English communication skills.
- Proficiency with email, spreadsheets, online portals, and web-based tracking systems.
- Ability to work independently in a remote environment.
- Ability to learn and follow state-specific utility locate requirements.
- Strong problem-solving skills and consistent follow-through.
- Familiarity with 811 utility locate requests, residential solar, construction, or field operations is beneficial.

Performance Expectations
- Accurate and timely submission of required 811 tickets.
- Consistent monitoring and documentation of utility responses.
- Timely communication of potential utility conflicts to Field Installation Managers.
- Proactive management of ticket expiration dates and installation schedule changes.
- Accurate and current project records.
- Reduction of delays caused by missing, expired, or incomplete utility locate requests.
- Compliance with applicable state requirements and company procedures.

Working Relationships
- Install Scheduling
- Field Installation Managers
- Field Operations
- Utility Companies and Representatives
- Installation Teams

Work Environment & Schedule
This is a full-time, fully remote offshore position requiring availability during standard U.S. business hours.

Responsibilities
Primarily computer-based and involve email, state-specific 811 portals, internal tracking systems, and communication platforms. Occasional phone communication with utility representatives may be required. The coordinator is responsible for monitoring contact information associated with submitted 811 tickets during working hours.


If you’re organized, detail-oriented, comfortable working with multiple systems, and enjoy keeping things on track, we’d love to hear from you!

Apply here: ----------


Solar Done Right.

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