Inside Sales & Customer Experience Specialist – Major Appliances

Full-time, remote | $1,200–$1,800 USD per month

VIDEO REQUIRED TO APPLY (see below)

About Park Ave Appliance

Park Ave Appliance is an online major-appliance retailer based in New Jersey, selling refrigerators, ranges, washers, dryers, dishwashers and other major appliances through ---------- .
These are important, high-ticket purchases. Customers often have questions before buying and sometimes need help after the order is placed.
We are looking for a very sharp, confident salesperson who can sell, think quickly, take ownership of customers, and solve problems without needing to be told every step.
The job
You will be one of the main people speaking with customers who shop on our website.
A large part of the job is sales: helping shoppers choose the right appliance, answering questions, comparing products, overcoming hesitation and closing the order.
But your responsibility does not end when the customer pays.
You will also help make sure orders go through properly and that customers are taken care of when something changes or goes wrong.

Your responsibilities will include:
- Speak with shoppers by phone, chat and email and turn conversations into orders.
- Understand what the customer actually needs and help them choose the right product.
- Compare models and explain differences clearly without overwhelming the customer.
- Follow up with shoppers who asked questions or did not complete their purchase.
- Offer appropriate add-ons and upgrades, including installation, haul-away, protection plans and matching products.
- Review incoming website orders for pricing, availability, address information and delivery details.
- Contact customers quickly when an order needs attention.
- Handle backorders, delivery issues, product changes and other problems.
- Keep customers informed even when you do not yet have the final answer.
- Follow every customer issue until it is actually resolved.
- Communicate clearly with our team so everyone knows what is happening with an order.
- Handle several chats, calls and orders at the same time without dropping things.
- Learn our products and industry quickly.

Different customers need different types of conversations.
Some customers want every specification and want to compare several models. Others simply want you to tell them which washer or refrigerator is good and help them make a decision quickly.
A strong salesperson understands the person they are speaking with and adjusts accordingly.
This is not an order-entry job.
We need someone who thinks.
If you do not know an answer, figure out how to find it.
If something goes wrong with an order, take ownership of it.
If you are waiting for someone else, follow up.
If you see a problem, do not wait for somebody to tell you what to do.

Who we are looking for
- Strong experience in sales, customer service, or another customer-facing role.
- Experience selling by phone, chat or email.
- Excellent spoken and written English.
- Comfortable and natural speaking with American customers.
- Very smart, quick-thinking and able to learn new products and systems quickly.
- Strong common sense and judgment.
- A natural salesperson who enjoys closing sales.
- Someone who genuinely cares that the customer is taken care of after the sale as well.
- Strong follow-up. You do not forget open issues.
- Organized and able to multitask.
- Comfortable working quickly in a busy environment.
- Able to solve problems independently instead of immediately asking a manager what to do.
- Reliable and responsive with coworkers and management.
- Comfortable using online systems, chat, email and e-commerce tools.
Experience with appliances, furniture, electronics, e-commerce or another high-ticket product is a strong plus.

Hours
This is a 40-hour-per-week position working U.S. Eastern Time:
Sunday: 11:00 AM–4:00 PM
Monday–Thursday: 10:00 AM–6:00 PM
Friday: 10:00 AM–1:00 PM
For applicants in the Philippines, this is an overnight schedule.
Please apply only if you are comfortable working these hours consistently, staying fully awake and focused throughout your shift, and making this schedule part of your normal routine.
Some flexibility may be possible.

Pay
$1,200–$1,800 USD per month, depending on experience, ability and overall fit.
Strong candidates will be considered toward the top of the range.
Paid time off is agreed individually.

VIDEO REQUIRED TO APPLY
Please do not apply by only sending your resume.
We receive many applications, and applications without the required video will not be reviewed.
Please record a short video, approximately 1–2 minutes maximum, answering the two questions below.
The video does not need to be professionally recorded or edited. A simple phone video is completely fine.
Please speak naturally and do not read a prepared script. We want to hear how you communicate and how you think.
1. Why do you think this job is a good fit for you?
Briefly tell us about the sales or customer-service experience you have that is most relevant to this position.
What did you sell or help customers with, and how did you communicate with them — phone, chat, email or in person?
2. We are specifically looking for someone who is exceptionally bright, learns very quickly and thinks independently.
Do you believe that describes you?
Why?
How do you know?
Please give one real example from your work or life that shows this.

Upload your video to Loom, Google Drive, YouTube (unlisted), or anywhere else you prefer and include the link with your application.
Applications without the video link will not be reviewed.

This is a long-term position with real responsibility and room to grow. We are looking for someone who wants to become an important part of the company and stay with us long-term.