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TYPE OF WORK
Part Time
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SALARY
$4.00 to $6,00
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HOURS PER WEEK
25
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DATE UPDATED
Oct 8, 2026
Client Success and Support Specialist
Kingdom Key Business Operating Systems (KKBOS)
About KKBOS
Kingdom Key Business Operating Systems helps businesses strengthen their operations through technology, organized workflows, automation, staffing support, and business systems. We help business owners identify where they need support and put practical solutions in place so they can serve their clients and grow with greater confidence.
Position Summary
The Client Success and Support Specialist helps KKBOS clients use their systems effectively and receive timely, professional support. This role supports client communication, onboarding, training coordination, and follow-up. The specialist also assists with sales activities and recruiting tasks to help the team manage leads, candidates, and daily operations.
The ideal candidate is organized, responsive, comfortable learning technology, and able to communicate with professionalism and care.
Key Responsibilities
Client Success and System Support
* Respond to client questions through approved communication channels in a timely and professional manner.
* Help clients navigate and use their KKBOS systems, portals, workflows, and available features.
* Support client onboarding by coordinating setup steps, gathering information, and tracking outstanding items.
* Schedule training sessions, demonstrations, check-ins, and follow-up meetings.
* Document client questions, requests, progress, and next steps in the appropriate system.
* Identify recurring issues and share clear feedback with the team so client support and system instructions can improve.
* Escalate technical issues, account concerns, or requests outside the role’s authority to the appropriate team member.
* Maintain a helpful, patient, and solutions-focused approach in every client interaction.
Sales Support
* Assist with lead follow-up by sending approved messages, making calls, and tracking responses.
* Help schedule sales calls, consultations, and product demonstrations.
* Prepare or organize approved sales materials, client information, proposals, and follow-up reminders.
* Update lead and sales activity in the CRM or other designated KKBOS system.
* Support the sales team with prospect research and basic information gathering.
* Follow approved scripts and messaging, and refer pricing, contract, or service questions to the appropriate team member.
* Keep sales records accurate and help ensure prospects receive timely follow-up.
Recruiting Support
* Assist with posting job opportunities on approved platforms.
* Review applications for completeness and organize candidate information.
* Contact candidates using approved communication templates and help schedule interviews.
* Track candidate progress through the recruiting process and update the appropriate system.
* Assist with collecting onboarding documents and coordinating next steps for selected candidates.
* Communicate professionally with applicants and protect confidential candidate information.
* Refer candidate questions about pay, employment terms, or client assignments to the appropriate team member.
Administrative and Team Support
* Maintain accurate records, task lists, calendars, and follow-up reminders.
* Help prepare reports on client support, sales activity, and recruiting progress.
* Follow company procedures for handling client, prospect, and candidate information.
* Participate in team meetings, training sessions, and performance check-ins.
* Complete other related duties that support KKBOS clients and daily operations.
Qualifications
* Strong written and verbal communication skills.
* Customer service experience, preferably supporting business clients.
* Comfort learning web-based platforms, CRMs, scheduling tools, and business systems.
* Strong organization, attention to detail, and follow-through.
* Ability to manage multiple tasks and meet deadlines.
* Professional, patient, and respectful communication style.
* Ability to handle confidential information responsibly.
* Prior experience in sales support, recruiting coordination, home care, healthcare, or business operations is an asset.
What Success Looks Like
* Clients receive timely, courteous, and reliable support.
* Client requests and follow-up tasks are documented and completed accurately.
* Leads receive consistent follow-up and sales activity is recorded.
* Candidates move through the recruiting process in an organized and respectful manner.
* The team has clear updates and dependable administrative support.
How to Apply
Please submit your résumé and a brief video introduction describing your customer support, technology, sales support, or recruiting experience. Also, an iPhone is required and strong English communication skills.
