Customer Support Manager – 2+ Years Gorgias Experience REQUIRED | E-commerce

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Part Time

: SALARY

$6/hour

: HOURS PER WEEK

15

: DATE UPDATED

Oct 8, 2026

JOB OVERVIEW

IMPORTANT: A minimum of 2 years of hands-on Gorgias experience is mandatory. We will verify your Gorgias knowledge during the interview. If you do not meet this requirement, please do not apply, as your application will not be considered. Let's not waste your time or ours.

We are a growing international e-commerce company looking for an experienced Customer Support Manager to independently manage our daily customer support operations.

This is a part-time position requiring approximately 2–3 hours per day.

Your Responsibilities:
- Handle customer inquiries through Gorgias (primarily email).
- Manage shipping questions, returns, refunds, and complaints.
- Provide professional, friendly, and solution-oriented customer support.
- Use ChatGPT and AI tools to improve efficiency and response quality.
- Improve Gorgias macros, workflows, and support processes.
- Take ownership of customer issues and work independently.

Requirements:

- Minimum 2 years of hands-on Gorgias experience (MANDATORY).
- Excellent written and spoken English.
- Strong experience using ChatGPT and AI tools.
- Previous e-commerce customer support experience.
- Shopify experience is a strong advantage.
- Proactive, reliable, detail-oriented, and able to work without constant supervision.

What We Offer:
- Remote, part-time position (2–3 hours daily).
- Long-term collaboration with a growing e-commerce business.
- Flexible working environment.
- Opportunity to take on more responsibilities as we grow.

How to Apply:

Please complete our application form:

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IMPORTANT: Applications without at least 2 years of hands-on Gorgias experience will not be considered.

SKILL REQUIREMENT

Ecommerce Customer Service

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Customer Support Manager – 2+ Years Gorgias Experience REQUIRED | E-commerce

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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