Elite Operations VA, ShipHero WMS & 3PL Support ($5/hour, full-time)

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: TYPE OF WORK

Full Time

: SALARY

$5/hour

: HOURS PER WEEK

40

: DATE UPDATED

Oct 8, 2026

JOB OVERVIEW

About us:
Pine Path Logistics is a US-based 3PL fulfillment company. We store, pick, pack and ship products for ecommerce brands and TikTok Shop sellers, and we run our warehouse on ShipHero.

Who we're looking for
This role is for someone who:

- Takes ownership and finishes tasks without being chased
- Catches mistakes before they cause problems
- Is a quick learner who figures things out on their own (help docs, testing, research) before asking
- Communicates clearly and proactively, including when something is wrong

You don't need to know everything on day one. We provide training and ongoing support. We're looking for someone smart and eager to learn, with some baseline knowledge of warehouse management systems and 3PL operations.

What you'll do

ShipHero WMS

- Store setup: Connect and configure client stores (Shopify, TikTok Shop, Amazon and others), and fix sync or integration problems.
- Shipping methods: Set up and maintain carrier accounts, shipping methods and shipping-method mapping for each client.
- Product management: Create and update SKUs, kits/bundles, barcodes, weights and dimensions.
- Automation rules: Build and troubleshoot rules for order routing, carrier/service selection, tags, holds and packing instructions.
- Inventory: Monitor inventory levels, process adjustments and reconcile mismatches.
- Purchase orders and receiving: Create POs for incoming client inventory so the warehouse can receive against them, including lot and batch codes where required. Flag any inbound shipment that's missing a PO.
- Billing: Set up and maintain billing rules for each client, and prepare monthly billing reports.
- Reporting: Pull ShipHero reports as needed, such as inventory, orders and shipping.

Sales and admin

- CRM: We don't use a CRM yet but plan to add one. Once it's in place, you'll handle data entry: adding and updating contacts, companies and deals, logging notes, and keeping records clean.
- Proposals and contracts: Help draft client proposals, pricing quotes and service agreements.
- DocuSign: Prepare and send contracts for signature.
- General support: Help set up new clients in our systems and document processes as you go.

Requirements

- Proven experience as a VA, ideally in ecommerce, logistics or operations
- Experience with ecommerce platforms such as Shopify or TikTok Shop
- Exceptional attention to detail. Small data errors cause shipping and billing mistakes.
- Excellent written English for proposals, contracts and internal communication
- Strong Excel or Google Sheets skills for bulk updates
- Fast, reliable internet
- Available for at least 4 hours of overlap with US Pacific business hours (exact schedule can be discussed)

Preferred:

- Baseline knowledge of warehouse management systems (WMS) such as ShipHero, ShipStation or Extensiv, and of 3PL operations
- Experience with a CRM such as HubSpot
- Experience with DocuSign or writing proposals
- Experience with lot/batch tracking (food, beverage or supplements)

Details:

Hours: Full-time
Pay: $5 per hour
Start date: ASAP
Training: Provided, with ongoing support

How to apply

Please follow these instructions carefully. Following directions is part of the evaluation, and applications that skip any step won't be reviewed.

1. Include the word "Apple" in your application's subject line or title.
2. Attach a screenshot of your internet speed test from speedtest.net.
3. Record a short Loom video (2–3 minutes) introducing yourself and walking us through your relevant experience, including any work with warehouse management systems, ecommerce platforms or operations and admin.
4. Include your available working hours in Pacific Time.

SKILL REQUIREMENT

Logistics Management E-Commerce Management

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Elite Operations VA, ShipHero WMS & 3PL Support ($5/hour, full-time)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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