Customer Service Virtual Assistant – Miami Home Cleaning Startup (Phone + Scheduling)

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: TYPE OF WORK

Full Time

: SALARY

$700/month start, raise after 60days

: HOURS PER WEEK

40

: DATE UPDATED

Oct 8, 2026

JOB OVERVIEW

HOURS: Monday to Friday, 9:00 AM – 6:00 PM US Eastern (9:00 PM – 6:00 AM Philippine time; 10:00 PM – 7:00 AM from Nov 1 when US clocks change)

ABOUT US
We're two 19-year-old college students running Vassal Cleaning, a house cleaning company in Miami and South Florida. We book cleans for nice homes and match them with independent cleaners. No corporate stuff here.

We're looking for someone who feels more like a friend on the team than an employee: smart, chill, funny, and someone who actually locks in when it counts. If you know who TJR is, keep up with American pop culture, and know your way around Miami (even just from the internet), you'll fit right in. If you're super formal and stiff, this probably isn't for you.

WHAT YOU'LL DO
Leads and customers
- Reply to every new lead in under 1 minute. This is the most important part of the job. You're at your computer, Quo is open, and when a lead comes in you text back right away and then call.
- Quote from our price list, answer questions and book the clean
- Handle customer texts and calls: reschedules, add-ons, follow-ups
- Follow up with leads who didn't book

Scheduling
- Match booked cleans with available cleaners
- Confirm cleaners the day before and the morning of
- Find a replacement fast if a cleaner cancels

MUST HAVE
- Excellent spoken and written English, confident on the phone with Americans
- At your computer the whole time you're working, replying in under 1 minute
- 1+ year in customer service, sales, call center or scheduling
- Reliable internet with a backup, a quiet spot for calls, a headset
- Available 9 AM – 6 PM US Eastern, Monday to Friday

NICE TO HAVE
- Knowledge of Miami and US pop culture
- Home services, real estate or sales experience
- Experience with Quo/OpenPhone or a CRM
- Some Spanish (many of our cleaners speak Spanish)

WHAT WE OFFER
- $500–$700/month to start, and a raise after a 60-day review
- Long-term work directly with the owners, no middle managers
- Training on everything you need
- Paid monthly through OnlineJobs.ph Easypay

HOW TO APPLY (skip a step and we won't read it)
1. Subject line: "Vassal CS VA – [Your Name]"
2. Tell us who TJR is in one sentence, and one thing you know about Miami. Make sure its funny tho
3. Tell us in 3–5 sentences about a time you handled an upset customer on the phone. lowk make this funny too
4. Record a 60-second voice message answering our phone like you would for a real customer, and include the link (Vocaroo, Google Drive or Loom)
5. Confirm you can work 9 AM – 6 PM US Eastern, Monday to Friday

Shortlisted applicants get a short paid test task.

SKILL REQUIREMENT

Phone Support Customer Service Appointment Setting

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Customer Service Virtual Assistant – Miami Home Cleaning Startup (Phone + Scheduling)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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