E-commerce Operations Manager – Shopify Furniture Brand (Sourcing, Suppliers & Social Media)

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TYPE OF WORK

Full Time

SALARY

$1000-$1400 USD/month

HOURS PER WEEK

40

DATE UPDATED

Oct 7, 2026

JOB OVERVIEW

ABOUT US
Innist is a Los Angeles mid-century modern furniture brand selling online since 2020. We sell lounge chairs, sofas, tables, and office chairs to homeowners across the US and to businesses like offices, hotels, and design studios. We work directly with furniture factories in China and ship to customers across the country. We are small, profitable, and growing, and we're looking for one experienced, proactive person to run the store day to day and help us grow fast.

This is a long-term role with real ownership. Over your first 90 days, you'll take over running the business, with more responsibility and decision-making as you go.

WHAT YOU'LL DO

Sourcing and new products (your first big priority)
- Find and source new furniture products from factories in China, and help us expand our catalog quickly
- Request real product photos, videos, specs, pricing, and lead times from factories
- Calculate landed cost (product + freight + duties + delivery) and check margins before we list
- Make sure products meet US requirements (for example, California flammability labeling)
- Launch new products quickly on Shopify

Suppliers and negotiation
- Manage relationships with our factory and suppliers
- Negotiate prices, minimum orders, payment terms, and lead times
- Track production, request finished-product photos before shipping, and handle quality issues
- Track supplier performance and help us d ---------- who to keep

Orders, freight, and logistics
- Process orders from start to finish and keep customers updated
- Coordinate with our freight forwarder on bookings, documents, and tracking
- Arrange delivery for large furniture items and handle damage claims

Shopify store management
- Create and update product listings: titles, descriptions, variants, photos, SEO, and alt text
- Prepare consistent product images (background removal and a standard template)
- Keep inventory, pricing, and lead times accurate
- Manage discounts, apps, and homepage updates, and check that the store runs smoothly

Customer service
- Answer customer emails and chats within 24 hours
- Handle returns, damage claims, and delivery questions
- Request reviews and collect customer photos

Marketing and growth
- Grow our Instagram, Facebook, Pinterest, and TikTok with consistent posts (4-5 per week)
- Create lifestyle images and short videos using AI tools (we use Higgsfield), Canva, and CapCut
- Set up and run email marketing in Klaviyo (welcome emails, abandoned cart, new arrivals)
- Help run Meta (Facebook and Instagram) ads and report results
- List products on Facebook Marketplace and refresh listings weekly
- Manage local listings (such as Facebook Marketplace) when we have stock available in Los Angeles

Business clients
- Respond to inquiries from offices, hotels, and interior designers with quotes
- Reach out to interior designers and businesses, and follow up on leads

Reporting and systems
- Work from our task board and send a short end-of-day update
- Send a weekly scorecard (sales, orders, customer service, problems)
- Write down every process you learn, so we build a company playbook together
- Research competitors' products, prices, and promotions

WHAT WE'RE LOOKING FOR
- 2+ years running or managing a Shopify store from end to end
- Experience sourcing products and working with factories or suppliers in China
- Confident negotiating prices and solving supplier and shipping problems
- Experience growing social media accounts and creating content
- Excellent written English. You'll write to US customers and business clients every day.
- Comfortable with numbers: costs, margins, and simple spreadsheets
- Organized, proactive, and able to make decisions within clear limits
- Reliable internet and backup power for outages
- At least 4 hours a day overlapping US Pacific time (9 a.m.-1 p.m. PT)

BIG PLUSES
- Experience with furniture, home goods, or other large, high-value items
- Experience with freight shipping and customs paperwork
- Experience with Klaviyo or Meta ads
- Experience with AI image or video tools, or Photoroom
- Experience sourcing on Alibaba or 1688
- Mandarin skills

PAY AND BENEFITS
- $1,000-1,600 per month, depending on experience
- Monthly performance bonus tied to sales growth
- 13th-month pay
- Philippine public holidays off, plus paid leave after probation
- Raise review at 6 months
- Long-term role with growing responsibility

HOW TO APPLY
Start your application with the word "Mid-century" so we know you read this post. Then:
1. Tell us about a Shopify store you managed: what you sold, your responsibilities, and one result you're proud of.
2. Describe a time a supplier shipment or product went wrong. What did you do?
3. How would you find and launch 5 new furniture products in your first two weeks?
4. Share links to any stores or social media accounts you've managed.
5. Optional but strongly preferred: a 1-2 minute video introducing yourself (Loom or similar).

Applications without the keyword or the answers won't be considered. Shortlisted applicants will complete a short paid trial task.

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