AI UGC Video Creator + Ad Creative Designer + Customer Support | Long-Term E-commerce Role

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: TYPE OF WORK

Full Time

: SALARY

N/A

: HOURS PER WEEK

TBD

: DATE UPDATED

Oct 7, 2026

JOB OVERVIEW

We are looking for a highly skilled, reliable and hard-working all-round freelancer to join our e-commerce business for a long-term collaboration.
This is not just a video editing role. We are looking for one person who can take responsibility for three important areas of our business:
- High-quality AI UGC video creation
- Static ad creative design
- Customer support
We are looking for someone who wants consistent work and can become an important part of our e-commerce operation.
1. High-Quality AI UGC Video Creation
A major part of your role will be creating highly realistic AI UGC videos that we can use for paid advertising on platforms such as Meta, TikTok, Snapchat and other channels.
Quality is extremely important to us.
We are NOT looking for basic AI videos where it is immediately obvious that the person, product or environment is AI-generated.
Our goal is to create professional AI UGC advertisements that look and feel as close as possible to real UGC content.
You should have experience with advanced AI tools such as:
- Higgsfield
- Seedance
- AI image-generation tools
- AI avatars / realistic AI actors
- AI voice generation
- Lip-sync tools
- Professional video editing and post-production
You should understand how to create:
- Realistic AI people
- Natural movements and expressions
- Realistic product interaction and product placement
- Consistent characters between scenes
- Realistic environments, lighting and shadows
- Natural AI voices and lip-sync
- Strong hooks
- Good pacing
- Captions/subtitles
- Multiple ad variations
- Videos designed specifically for performance advertising
We expect you to know how to combine different AI tools to achieve the best possible result.
2. Static Ad Creatives
You will also be responsible for creating high-quality static/image advertisements for our products.
We don't just want beautiful designs. We need creatives that are made to sell and convert.
You should understand direct-response e-commerce advertising and know how to work with:
- Strong hooks
- Product benefits
- Problems & solutions
- Offers
- Social proof
- Reviews
- Different customer angles
- Different audiences
- Creative variations for testing
We want someone who can take a product and independently come up with multiple creative concepts and angles.
3. Customer Support
You will also help us manage our customer service emails.
This can include:
- Order status questions
- Shipping questions
- Returns
- Refund requests
- Product questions
- Complaints
- General customer enquiries
We will provide you with the necessary information about our products, policies and how we want different customer situations to be handled.
Professional and friendly communication with our customers is extremely important.
Example of Your Working Day
Your working day could, for example, look like this:
Morning: Creating static ad creatives
Afternoon: Spending 2–3 hours creating, editing and improving AI UGC advertisements
Evening: Handling customer support emails
The exact schedule and number of hours can be discussed.
We care about both quality and productivity. We want someone who can consistently produce good work without needing constant supervision.
Time Tracking & Hubstaff
We work with Hubstaff.
All working hours for this position will be tracked through Hubstaff.
Hubstaff allows us to see how many hours are being worked, activity during working hours and overall work progress.
Because this is a long-term position, transparency and accountability are important to us.
We are looking for someone who genuinely takes their work seriously and remains productive during the hours they are being paid for.
Please only apply if you are comfortable using Hubstaff while working.
Who We're Looking For
The ideal person:
- Has proven experience creating high-quality, realistic AI UGC
- Has experience with Higgsfield and/or Seedance
- Understands modern AI video-generation workflows
- Has strong video-editing skills
- Can create professional static ad creatives
- Understands e-commerce and performance marketing
- Understands what makes an advertisement convert
- Can handle customer support professionally
- Has excellent attention to detail
- Works independently
- Is reliable and consistent
- Communicates well
- Meets deadlines
- Is comfortable working with Hubstaff
- Is interested in a long-term working relationship
IMPORTANT — How to Apply
Please DO NOT send us a generic copy-paste Upwork proposal.
Start your application with the word “UGC” so we know you have actually read the entire job description.
Please include:
1. Your 3 best AI UGC videos that you personally created.
2. Examples of static e-commerce ad creatives you have created.
3. Which AI tools you currently use (Higgsfield, Seedance, etc.).
4. A short explanation of your AI UGC workflow.
5. Your experience with e-commerce and customer support.
6. Your hourly rate.
7. Your weekly availability.
8. Confirmation that you are comfortable using Hubstaff for time tracking.
Your portfolio is extremely important. Please only send work that represents the actual quality you can consistently deliver.
We are not looking for someone for a few days or one small project. We want to find a reliable long-term team member who can grow with our e-commerce business.
If you are talented, productive, reliable and consistently deliver high-quality work, there will be plenty of ongoing work available.

SKILL REQUIREMENT

Ads Creation AI Tools AI Video Generation

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AI UGC Video Creator + Ad Creative Designer + Customer Support | Long-Term E-commerce Role

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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