VP of Operations | H&C | Legal Operations & Team Management

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: TYPE OF WORK

Any

: SALARY

N/A

: HOURS PER WEEK

TBD

: DATE UPDATED

Oct 7, 2026

JOB OVERVIEW

Role Hours: 9:00AM-6:00PM EST

H&C is hiring a hands-on VP of Operations to take ownership of daily operations, supervise our remote legal support team, and reduce the founder's involvement in routine task management.

This is a working leadership role in a small legal support business. You will organize work, investigate blockers, review deliverables, coach staff, and follow tasks through to verified completion. Success means the founder receives clear recommendations and work ready for review without having to direct every step.

WHAT YOU WILL OWN
• Turn attorney and client instructions into clear assignments with an owner, source documents, priority, deadline, and expected deliverable.
• Manage daily priorities and workload; supervise, train, and hold remote staff accountable for quality and follow-through.
• Resolve routine questions by reviewing instructions, email threads, matter records, and existing procedures before escalating.
• Review drafts and filing packets for correct names, case numbers, dates, calculations, attachments, completeness, and consistency with source documents.
• Track document requests, intake, discovery support, filing receipts, calendaring, billing support, and outstanding approvals.
• Distinguish drafted, approved, submitted, accepted, and completed work. Verify completion in the relevant source system.
• Build and improve practical SOPs, checklists, and handoff procedures. Preserve established email templates and the founder's communication style.
• Keep each client firm's records, accounts, communications, and workflows separate and confidential.
• Provide one concise daily operations summary covering completed work, approaching deadlines, unresolved blockers, and decisions needed. Escalate urgent issues promptly.

WHAT YOU MUST BRING
• Demonstrated experience leading remote staff and owning operations in a law firm or legal support environment.
• Strong legal administrative workflow knowledge and the ability to review support work against source records. This role does not require you to be a U.S. attorney.
• Specific examples of assigning work, correcting errors, coaching staff, and improving a process without constant owner involvement.
• Excellent written and spoken English, sound judgment, careful attention to detail, and reliable follow-through.
• Experience with task management, document management, email, spreadsheets, and legal practice software. Clio, Smokeball, Google Workspace, Microsoft Office, and U.S. litigation or family-law support experience are valuable.
• Reliable internet, a suitable remote workspace, and consistent overlap with U.S. Central business hours.

AUTHORITY AND JUDGMENT
You will own routine operational decisions within agreed procedures. Substantive legal decisions remain with the supervising attorney. External communications, filings, billing changes, and other final actions must follow the specific approvals established for each client. When a decision is needed, bring the issue, what you checked, your recommended next step, and a prepared draft when applicable.

FIRST 30 DAYS
Learn the existing workflows, take over daily team coordination, establish reliable task and approval tracking, resolve recurring operational blockers, and demonstrate that work can move forward with substantially less routine input from the founder.

HOW TO APPLY
Begin your application with OPERATIONS and answer these questions:
1. What legal operations and remote team leadership experience do you have? How many people did you directly supervise, and what were you accountable for?
2. Describe a process you took over from a founder or attorney. What changed, and how did you measure the result?
3. Give a specific example of reviewing and correcting an employee's work. How did you prevent the error from recurring?
4. An assistant says a document is missing and a task is due today. What would you investigate and do before contacting the founder?
5. What are your current work commitments, availability during U.S. Central business hours, and earliest start date?
6. What is your desired hourly or monthly rate in USD?

Include your resume and, if available, a redacted SOP, task tracker, or quality checklist you created. Do not include confidential client information. Shortlisted applicants will complete an interview and a practical exercise using fictional information.

SKILL REQUIREMENT

Project Management Case Management Paralegal

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VP of Operations | H&C | Legal Operations & Team Management

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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