E-Commerce Catalogue Specialist

About Us
We are a Canadian-based multichannel e-commerce company specializing in outdoor power equipment (OPE) parts and accessories. Our sales channels include Amazon US/Canada, Walmart, eBay, Shopify, and major retail partners — Home Depot, Lowe's, and Tractor Supply. We operate a drop-ship model with a growing catalogue of over 1,000 active SKUs. We are looking for a detail-oriented, self-driven Catalogue Specialist to own our product content and market intelligence across all channels.

Role Overview
This is a content, data, and market intelligence role. You will be responsible for optimizing and maintaining our product listings across all platforms, monitoring listing health, tracking competitors, analyzing traffic and conversion data, and supporting new product decisions with market research. You will work with AI tools to maximize efficiency — your job is to guide, review, and execute, not to do everything manually.

Ideal Candidate Background
We are looking for someone with experience in auto parts, outdoor power equipment, hardware, tools, or industrial parts e-commerce. This is a fitment and compatibility-driven catalogue — technical accuracy is critical. The right candidate understands how part numbers, fitment notes, and technical specifications drive customer purchase decisions, and knows how to translate that into compelling, accurate listing content.

Work Arrangement
This is a fully remote position; however, it is not a flexible freelance role.

● You will be required to log in to our company cloud desktop (virtual office) every working day at your scheduled start time — this is your virtual workplace and all work is conducted within this environment.
● Punctuality is mandatory. Logging in late or going offline without notice is treated the same as being absent from a physical office.
● You will work Manila time. Our Toronto-based team and AI-assisted response system cover customer inquiries outside your working hours — no after-hours expectations.
● Overtime is required when business needs demand it. We expect you to see the job through when it matters.
● In return, we offer a stable base salary, performance bonus after probation, and a clear path to long-term career growth.

We are building a professional remote operation, not a casual side-gig arrangement. If you take pride in your work and want to be part of a disciplined, growing team — we want to hear from you.

Key Responsibilities
#1. Listing Creation & Optimization (Amazon)
● Research keywords using Helium 10, SellerSprite, or similar tools
● Write and optimize Title, Bullet Points, Description, and Search Terms using AI tools
● Fill optimized content into Flat File Template accurately
● Submit to management for review before upload during probation
● Handle uploads directly once trust is established post-probation

#2. A+ Content
● Write A+ module text content with AI assistance
● Coordinate with designer for image modules
● Submit A+ pages via Seller Central backend in batches

#3. Multi-Platform Listing Management
● Adapt Amazon content for Walmart Seller Center
● Adapt for eBay (Item Specifics, description format)
● Adapt for Shopify product pages
● Adapt for retail vendor portals (Home Depot, Lowe's, TSC product data sheets) — training and assistance provided

#4. Listing Health Maintenance
● Monitor and fix suppressed listings within 24 hours of detection
● Monitor and respond to stranded inventory alerts within 24 hours
● Resolve listing errors and policy violations
● Maintain listing quality scores above platform average

#5. Variation Management
● Create and maintain variation families (size, color, fit type)
● Fix broken or disconnected variations
● Handle variation merging issues

#6. Product Image Management
● Ensure main images meet platform compliance (white background, 85%+ product area)
● Coordinate with designer on infographic and lifestyle images
● Upload and sequence images correctly on each platform

#7. Pricing Management (Post-Probation)
● Monitor and update pricing across all platforms
● All price changes require management approval before implementation
● Ensure price consistency across channels where required

#8. Competitor Analysis & Tracking
● Identify key competitors for priority ASINs
● Review AI-generated competitor tracking reports and execute recommended actions
● Track competitor listing quality, pricing, reviews, and ratings
● Flag significant competitor changes to management
● Competitor analysis schedule is driven by monthly ASIN traffic/conversion report results

#9. ASIN-Level Traffic & Conversion Review
● Review monthly AI-generated ASIN-level traffic and conversion report
● Identify underperforming ASINs based on traffic vs. conversion data
● Generate action items from report findings and add to own task list
● Execute or escalate actions based on priority and findings
● Action items to be submitted to management within 3 business days of report receipt

#10. Customer Inquiry Management
During Probation:
● Handle non-technical customer inquiries using pre-built response templates
● Escalate all technical OPE compatibility and installation questions to management
● Maintain response time within 12 hours during working hours

Post-Probation:
● Handle both non-technical and technical customer inquiries
● Use AI-generated responses as a draft base, review for accuracy, adjust and send
● Escalate only complex cases requiring management decision
● Note: Toronto-based team and AI system cover inquiries outside Manila working hours

#11. New Product Onboarding
● Create new listings for new SKUs across all platforms
● Ensure product data consistency across all channels
● Coordinate with EDI Specialist on SKU assortment alignment

#12. Catalogue Data & Reporting
● Download listing quality reports from all platforms
● Upload reports to designated Google Drive folders on schedule
● Flag listing issues requiring action
● Submit daily work log every working day during probation period

#13. New SKU Market Analysis
● Conduct market research for potential new SKUs or components identified by management
● Demand & Popularity — search volume trends, category demand via Helium 10 or similar tools
● Market Pricing — current selling price range, MAP compliance landscape
● Market Scale — estimated monthly sales volume, category size
● Competitor Landscape — key players, listing quality, review count and ratings, brand strength
● Opportunity Assessment — gaps in the market, underserved fitments or components
● Compile findings into a standardized market analysis report
● Submit report to management within 2–3 business days of request

Probation Period: 3 Months
We take onboarding seriously, and so should you.

During the 3-month probation period, you are expected to:

● Perform all assigned tasks to the required quality standard from Day 1
● Submit a brief daily work log covering tasks completed, issues encountered, and actions taken — required every working day throughout probation
● Independently produce a qualified Standard Operating Procedure (SOP) for each major task area — this is a mandatory condition for permanent employment confirmation
● SOPs must demonstrate full, independent mastery of each process — including step-by-step procedures, system screenshots, and exception handling

SOP submission schedule:

Month SOP Coverage
Month 1 Listing creation & optimization, Flat File process, Listing health maintenance
Month 2 Multi-platform adaptation, Variation management, Image management, A+ content
Month 3 Competitor analysis, ASIN traffic/conversion review, Market analysis, Reporting & admin

Permanent employment is contingent on both sustained performance and successful completion of all required SOPs. The SOP requirement is not a formality — it is your operational graduation exam. We expect self-driven learning, not just task execution.

Requirements
● Minimum 2 years experience in e-commerce catalogue management or product content
● Background in auto parts, outdoor power equipment, hardware, tools, or industrial parts e-commerce strongly preferred
● Hands-on experience with Amazon Seller Central, including Flat File uploads and listing troubleshooting
● Experience with Walmart Seller Center and/or eBay
● Proficient with Helium 10, SellerSprite, or similar keyword/market research tools
● Comfortable working with AI tools for content generation and data analysis
● Strong working knowledge of Google Drive and Google Sheets
● Excellent written English — listing content quality is a core deliverable
● Extremely detail-oriented — one wrong fitment note can result in returns and negative reviews
● Able to work independently with minimal supervision
● Reliable internet connection and dedicated home workspace

Nice to Have:
● Experience with Shopify product management
● Experience with retail vendor portals (Home Depot, Lowe's, or similar)
● Experience with A+ content creation and submission
● Familiarity with OPE, small engine parts, or power tool accessories

Compensation
● Full-time, remote position
● Base salary: $600–$800 USD/month (based on experience)
● Performance bonus commences after successful probation completion
● Permanent employment confirmation upon successful completion of 3-month probation
● As the business grows, there is potential for this role to expand in scope and seniority

How to Apply
Please send your resume along with a brief introduction covering:
● Your experience with Amazon Seller Central and multi-platform catalogue management
● Your background in auto parts, OPE, or similar technical product categories
● Which keyword and market research tools you have used
● One example of a listing optimization or market analysis you have completed

Shortlisted candidates will be invited to complete a paid practical test before a final offer is made.