E-Commerce Operations Specialist – EDI / Order Management

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: TYPE OF WORK

Full Time

: SALARY

$500–$700 USD/month

: HOURS PER WEEK

40

: DATE UPDATED

Oct 7, 2026

JOB OVERVIEW

About Us
We are a Canadian-based multichannel e-commerce company specializing in outdoor power equipment (OPE) parts and accessories. Our channels include Amazon US/Canada, Walmart, eBay, and major retail partners — Home Depot, Lowe's, and Tractor Supply. We operate a drop-ship model with multiple 3PL partners and are looking for a reliable, detail-oriented Operations Specialist to manage our day-to-day order flow and data operations.

Role Overview
This is a process-driven, execution-focused role. You will be the operational backbone of our business — ensuring orders are processed accurately and on time, reports are collected and organized on schedule, and our systems stay in sync across all channels.

Work Arrangement
This is a fully remote position; however, it is not a flexible freelance role.

● You will be required to log in to our company cloud desktop (virtual office) every working day at your scheduled start time — this is your virtual workplace and all work is conducted within this environment.
● Punctuality is mandatory. Logging in late or going offline without notice is treated the same as being absent from a physical office.
● Core working hours will be agreed upon at the time of offer.
● Overtime is required when operational needs demand it — order exceptions, SLA deadlines, and retailer compliance issues do not wait. We expect you to see the job through when it matters.
● In return, we offer a stable base salary, monthly KPI performance bonus, and a clear path to permanent employment and career growth.

We are building a professional remote operation, not a casual side-gig arrangement. If you take pride in your work and want to be part of a disciplined, growing team — we want to hear from you.

Key Responsibilities
#1. EDI / ShipStation / Portal Order Processing
CommerceHub:
● Monitor dashboard daily — At-a-Glance, Orders Require Action, SLA violations
● Track new orders awaiting pickup and manage inventory summary
● Monitor channel catalogue match with inventory SKU (target: 100%)
● Identify and action out-of-stock SKUs and assortment gaps
● Download SLA order lists and handle retailer cancellation requests (Home Depot / Lowe's)
● Log file errors and notify EDI technical team by email
● Download daily reports: Order Report, Invoice Report, Inventory Report
● Support new SKU assortment creation

EDI Generator:
● Monitor PO Outbox and Inventory feeds
● Log and report file errors
● Track statistics and flag anomalies

ShipStation Hub:
● Monitor awaiting shipments and SLA order alerts
● Confirm inbound order registration matches omni-channel orders
● Monitor tag/status for internal process tracking
● Register ship-out tracking status
● Process manual multi-item orders
● Manage on-hold shipments
● Maintain product database

3PL End (ShipStation-3PL & 3pl WMS):
● Confirm inbound order registration matches ShipStation Hub
● Register ship-out confirmations
● Handle cancelled shipments
● Verify ship carrier matches retailer-specified carrier requirements
● Maintain product database at 3PL level
● Benchmark inventory against ERP

Retailer Portals (Home Depot / Lowe's / TSC):
● Process invoices and monitor payment/remittance
● Track open invoices
● Respond to SLA and cancellation requests via EDI/retailer portal

Marketplace (Amazon / eBay / Walmart):
● Confirm shipped order status and verify tracking numbers are updated
● Process cancellations due to out-of-stock

#2. Data Reporting
● Download and rename omni-channel reports per established schedule
● Upload all reports to designated Google Drive folders in an organized and consistent manner

#3. Purchasing Forecast Support
● Review and verify weekly AI-generated purchasing forecast report
● Draft purchase orders in ERP upon management approval within 24 hours

#4. EDI Integration QA (Phase 2 — Post-Probation)
As the business grows, we onboard new retail and wholesale customers who require EDI integration with our systems. Upon successful completion of probation, this role will expand to include:

● Support new EDI customer onboarding and integration testing
● Verify inbound/outbound EDI transaction accuracy (850/856/810) during integration phase
● Identify and document errors in test transactions and liaise with the EDI technical team
● Confirm all EDI flows are functioning correctly before go-live
● Document the integration process and update SOPs accordingly

This responsibility will be assigned based on business needs and individual performance after permanent employment confirmation.

Probation Period: 3 Months
We take onboarding seriously, and so should you.

During the 3-month probation period, you are expected to:

● Perform all assigned tasks to the required quality standard from Day 1
● Submit a brief daily work log covering tasks completed, issues encountered, and actions taken — this is required every working day throughout the probation period
● Independently produce a qualified Standard Operating Procedure (SOP) for each major task area — this is a mandatory condition for permanent employment confirmation
● SOPs must be written clearly and accurately enough to demonstrate full, independent mastery of each process — including step-by-step procedures, system screenshots, and how to handle exceptions

SOP submission follows an agreed schedule across the 3 months:

Month SOP Coverage
Month 1 CommerceHub daily operations, ShipStation order processing
Month 2 3PL integration, retailer portal operations
Month 3 Report management, inventory benchmarking, purchasing forecast verification

Permanent employment is contingent on both sustained KPI performance and successful completion of all required SOPs. The SOP requirement is not a formality — it is your operational graduation exam. We expect self-driven learning, not just task execution.
Requirements
● Minimum 2 years experience in e-commerce operations or order management
● Hands-on experience with EDI systems (850/856/810 transactions)
● Proficient in ShipStation or similar order management platforms
● Experience with retail vendor portals (Home Depot, Lowe's, or similar)
● Strong working knowledge of Google Drive and Google Sheets
● Experience with ERP systems (purchase order drafting)
● Extremely detail-oriented — EDI errors directly impact retailer scorecards
● Able to work independently with minimal supervision
● Reliable internet connection and dedicated home workspace
● Excellent written English

Nice to Have:
● Experience with CommerceHub
● Familiarity with drop-ship fulfillment models
● Experience with Amazon Seller Central, Walmart Seller Center, or eBay
● Background working with Canadian or US retail vendors

Compensation
● Full-time, remote position
● Base salary: $500–$700 USD/month (based on experience)
● Monthly performance bonus for full KPI achievement
● Permanent employment confirmation upon successful completion of probation
● As the business grows, there is potential for this role to evolve into a team lead position, overseeing junior operations staff

How to Apply
Please send your resume along with a brief introduction covering:
● Your EDI and order management experience
● Which platforms and portals you have worked with
● Your experience with ShipStation and/or ERP systems

Shortlisted candidates will be invited to complete a paid practical test before a final offer is made.

SKILL REQUIREMENT

EDI E-Commerce Management Shipstation

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E-Commerce Operations Specialist – EDI / Order Management

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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