Remote Business Operations & Customer Experience Coordinator | Small Business Growth + Sales Follow-Up

Hartmann Window Cleaning is a growing, faith-based & veteran-owned exterior cleaning company based in Weatherford, Texas. Our services include window cleaning, soft house washing, pressure washing, gutter cleaning, and solar panel cleaning. Our purpose is simple: serving our customers, our team, and our community.

We are looking for an experienced coordinator who can help us move the business to its next stage of growth. You will own customer communication and follow-ups, improve workflows, identify missed opportunities, and build systems that support a growing field team. You will work directly with the owner. Routine administration is part of the position, and we also expect you to recommend and implement approved improvements.

Answer customer calls, texts, and emails professionally. Understand needs and help qualified prospects schedule an in-person estimate.

Maintain accurate schedules, customer records, access instructions, reminders, and crew information.

Follow up on leads and approved estimates using our process. Complete customer quality-control calls and maintenance reminders.

Prepare simple reports, maintain checklists, research prospects, and flag problems before they become missed opportunities.

Draft Facebook and Instagram posts and replies; use Canva and approved AI tools to create social graphics, door hangers, and networking materials for approval. Basic video editing for short social clips is a bonus skill.

Use approved AI tools to improve drafts and processes while checking facts and protecting customer information.

EXCELLENT ENGLISH IS REQUIRED: This is a customer-facing phone role. You must speak fluently, clearly, and naturally, understand customers in real time, and write polished English with strong grammar. Frequent broken sentences, choppy delivery, or communication that customers struggle to understand will not meet this requirement. We verify spoken and written English live before hiring.

We strongly prefer at least three years of relevant experience and experience supporting a growing U.S. home-service or other small service business. You must demonstrate successful sales follow-up, operational problem-solving, and at least two improvements you personally helped implement. We value clear evidence of results over an impressive job title.

You should have experience supporting customers and administrative work, excellent spoken and written English, a reliable computer/internet connection, a headset and quiet calling space, and a practical outage backup plan. U.S. customer support, home services, CRM experience, Canva, and Facebook/Instagram experience are helpful. You do not need to be an expert in every tool, but you must be willing to learn and show your work.

Supporting Skills

Alongside strong customer service, sales, and operations experience, we are looking for someone who can:

Use Canva to create professional social media posts, door hangers, and other marketing materials.

Help manage Facebook and Instagram, including drafting captions, scheduling posts, and responding professionally to comments and messages.

Use ChatGPT or other AI tools to assist with content, customer communication, and workflow improvements while checking accuracy and protecting customer information.

Basic video editing for short social media clips is a bonus.

These skills support the role’s primary focus: excellent customer communication, consistent sales follow-up, organized operations, and helping our business grow.

Our service culture values honesty, care, responsibility, and coachability. We welcome qualified applicants who can support those standards. We will train you in our services and systems. This is a long-term opportunity with a 30-day initial performance review; training time is paid.

TO APPLY: Begin your application with “Serving with ownership.” Include your resume/profile, numbered responses to the application questions below, and the required 2–3 minute introduction video described below. Include two existing work samples if available, with customer information removed. We will review your application and video before inviting shortlisted candidates to a live interview. Finalists maybe asked to complete a paid practical assignment. Please do not create new designs for the initial application.

Required Introduction Video: ----------

Include an accessible link to a 2–3 minute video introducing yourself in English. In your video, please tell us:

Why you believe you would be a good fit for Hartmann Window Cleaning.

What experience you bring in customer service, sales follow-up, and business operations, and what you can contribute to our growth.

One specific example of how you personally helped a previous business grow or improve, including your actions and the result.

A simple phone or webcam recording is fine. No editing, effects, or professional production is expected. Please speak naturally in your own words rather than reading a prepared script. Use a quiet space with clear audio, and check that we can open your link without requesting access. Do not include private customer or employer information.

We assess clear, fluent, professional spoken English, relevant experience, and how well you explain your contribution. The video is required with your application. Shortlisted applicants will also complete a live conversation and writing exercise to confirm spoken and written English.

SCHEDULE: Monday–Friday, 7:00 a.m.–5:00 p.m. U.S. Central Time, with a one-hour unpaid lunch. 45 paid hours per week. LOCATION: Remote; applicants in the Philippines are welcome

APPLICATION DEADLINE: [Date 10/13/26/5 P.M. Central]. Apply through this posting. Do not send customer information, identity documents, or account passwords.