Outbound Caller | UK & US Warm Leads | Work From Home

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: TYPE OF WORK

Any

: SALARY

Competitive

: HOURS PER WEEK

TBD

: DATE UPDATED

Oct 6, 2026

JOB OVERVIEW

We run outbound calling campaigns that turn warm enquiries into committed supporters, volunteers and customers. Our team is remote, our standards are high and our callers are trusted to run their own desk.

THE ROLE
Most of your calls will be to warm leads in the UK and USA who responded to a Facebook or Instagram advert about volunteering abroad with one of our charity partners. They have already shown interest. Your job is to call them promptly, give clear information, answer questions with confidence and guide them to the next step. You may also be assigned to other client campaigns such as lead follow up, appointment setting or customer care calls.

WHAT YOU WILL DO
- Call new UK and US leads from our dialler
- Explain programmes, eligibility and fees accurately. Never guess, never oversell
- Handle hesitation and objections calmly and warmly
- Log every call outcome in our bespoke CRM (built on Google Sheets and Microsoft Lists) and keep your pipeline up to date
- Send follow up emails or messages where needed
- Work from a brief without needing it explained twice

WHO WE WANT
We are hiring an A player. That means you take ownership, learn tools without a tutorial, ask smart questions once and then run with it. If you need daily hand holding, this is not the role for you.
- EXCELLENT spoken and written English. Not good. Excellent.
- A strong British accent is ideal. A US accent is also acceptable. Either way you must easily understand a wide range of UK and US regional accents.
- Outbound calling experience (lead conversion, fundraising, appointment setting, sales or customer support). No minimum years. We care more about how you sound and how you think than how long you have been doing it.
- Confident in Google Sheets and Microsoft Lists, plus the wider Microsoft 365 (Outlook, Teams, Word, Excel) and Google Workspace (Docs, Drive, Meet) suites, without being shown how
- Comfortable with Islamic greetings and etiquette (Assalamu Alaikum, Insha'Allah, JazakAllah Khair) since most of the supporters you speak to are Muslim
- Reliable overnight worker (Philippine time) covering UK and US hours
- Honest, punctual and accurate with timesheets and call logs

NOT FOR YOU IF
- You wait to be told what to do next
- Your English is "conversational"
- You have never used a CRM
- You get rattled when someone says no

TECHNICAL REQUIREMENTS
- Stable internet of at least 25 Mbps download / 10 Mbps upload, plus a backup connection
- Noise cancelling headset with a clear microphone
- Quiet, private workspace
- Laptop or desktop able to run a browser based dialler, Google Sheets, Microsoft Lists and your email at the same time

SCHEDULE
Part time, around 20 hours per week to start, with scope to increase as campaigns grow. Hours are flexible and not fixed. Shifts are overnight Philippine time, covering either UK hours or US hours depending on the campaign.

PAY
₱300 to ₱500 per hour depending on experience, paid for hours worked. Pay is monthly, on the first Friday of each month at 5pm UK time (around midnight Philippine time), by bank transfer.

HOW TO APPLY
Start your application with the words "Warm Leads" so we know you read the whole post. Then send:
1. A short summary (max 100 words): your outbound calling experience, the tools you use daily, your expected hourly rate in PHP and your start date
2. A 60 to 90 second voice recording introducing yourself as if you were calling a UK lead who enquired about volunteering abroad, shared as a link that opens without an access request
3. Your internet speed test screenshot showing download, upload and ping

Applications missing any of the three will not be reviewed.

WHAT HAPPENS NEXT
Shortlisted candidates will be sent a short video task and three roleplay scenarios, then invited to a live interview with a two way roleplay.

SKILL REQUIREMENT

Telemarketing Appointment Setting Outbound Calls

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Outbound Caller | UK & US Warm Leads | Work From Home

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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