Hyrly Lead Follow-Up & Customer Service VA

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: TYPE OF WORK

Any

: SALARY

US$2.50–$3.00/hour

: HOURS PER WEEK

40

: DATE UPDATED

Oct 6, 2026

JOB OVERVIEW

Hyrly is hiring a reliable, phone-confident Lead Follow-Up & Customer Service VA to turn incoming service inquiries into qualified leads and confirmed bookings.

SCHEDULE AND PAY
Remote: Monday-Friday, 5-8 hours/day (25-40 hours/week), with the exact schedule agreed before hiring.
Compensation: US$2.50–$3.00/hour.
TIME ZONE AND AVAILABILITY
This is a live customer-facing role requiring availability during the agreed U.S. business hours. For applicants in the Philippines, this may mean evening or overnight work and finishing on the next calendar day.

For reference, Philippine time (PHT, UTC+8) is 12 hours ahead of U.S. Eastern Daylight Time (EDT) and 13 hours ahead of Eastern Standard Time (EST). For example, 9:00 a.m. Eastern is 9:00 p.m. in the Philippines during EDT and 10:00 p.m. during EST. The Philippines does not change clocks for daylight saving time, so a fixed Eastern-time shift moves by one hour in Philippine local time when U.S. clocks change.

The exact U.S. time zone, start/end times, and daily hours will be confirmed before hiring. Please state your availability in both Philippine time and U.S. Eastern time and confirm whether you can work evenings/overnights and accommodate seasonal time changes.

WHAT YOU WILL DO
- Answer incoming calls and promptly return missed calls.
- Contact new website, Facebook, and Google leads by phone and text.
- Respond to SMS, Facebook messages, email, and CRM conversations during your shift.
- Ask qualification questions about the service, location, job size, requested date, and special requirements.
- Share approved pricing and send quote, booking, and payment links.
- Follow up consistently until a customer books or declines, respecting requests to stop contact.
- Confirm appointments, keep GoHighLevel records current, and hand confirmed jobs to operations through Slack.
- Escalate complaints, unusual pricing, large or commercial jobs, emergencies, and questions you cannot confidently answer.
- Submit a short daily report covering lead activity, follow-ups, bookings, and unresolved issues.

You will use approved information and pricing. You will not independently change prices, issue refunds, or make unapproved promises.

WHAT WE ARE LOOKING FOR
- Clear spoken and written English and confidence making and answering phone calls.
- Strong listening, customer service, follow-up, and organizational skills.
- Reliable internet, a suitable computer, a working headset, and a quiet workspace.
- Availability for an agreed 5-8-hour shift each Monday-Friday, with reliable attendance throughout the shift.
- Ability to follow scripts, maintain accurate records, and ask for help when needed.
- Customer service or sales experience is helpful. GoHighLevel and Slack experience are a plus.

HOW TO APPLY
Use the subject line: Hyrly Lead Follow-Up VA

Include:
1. Your name, country, time zone, email, and WhatsApp number.
2. Your resume and a brief summary of relevant customer service or sales experience.
3. A one-minute voice recording introducing yourself and explaining why you fit a phone-based role.
4. An internet speed screenshot, computer specifications, and confirmation of a headset and quiet workspace.
5. Your available 5-8-hour weekday work blocks in Philippine time and U.S. Eastern time; specify EDT or EST and whether the shift ends the next day.
6. Confirmation that you accept US$2.50–$3.00/hour for 25-40 hours/week and can make and answer calls throughout your shift.

ATTENTION TO DETAIL
Begin your application message with the exact words "I agree" to confirm that you have read the role requirements, hourly pay range, and weekly schedule.

SHORT SCREENING EXERCISE
A customer requested carpet cleaning for two bedrooms and a living room but did not answer your call. Write your first SMS, a short voicemail, a second follow-up message, and the questions you would ask before quoting.

Shortlisted applicants will complete a mock customer call, a customer complaint scenario, and a brief interview. Any trial details will be agreed before work begins.

SKILL REQUIREMENT

Inbound Sales Phone Support Customer Service

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Hyrly Lead Follow-Up & Customer Service VA

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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