Subscription Retention Manager (8-Figure DTC Brand)

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: TYPE OF WORK

Full Time

: SALARY

$2000 - $4000

: HOURS PER WEEK

TBD

: DATE UPDATED

Oct 6, 2026

JOB OVERVIEW

Weekly Payouts | 100% Remote | Own Post-Purchase & LTV Scale

We are a rapidly scaling, 8-figure direct-to-consumer brand looking for an experienced Subscription Retention Manager to take full ownership of our post-purchase lifecycle and maximize customer lifetime value (LTV).

This is not a customer support or community management role. We are hiring a numbers-obsessed Retention Operator who understands subscription economics inside and out—someone who knows how to slash churn, monetize existing cohorts, and extract massive profit after the first click.

What You’ll Own
- You will lead our entire post-purchase revenue ecosystem:
- Architect and optimize dynamic cancel flows, pause/skip logic, product swaps, and hyper-targeted save offers (via Recharge, Skio, or similar).
- Own failed-payment recovery, smart retry rules, automated SMS/email sequences, and card-updater funnels.
- Build aggressive post-purchase cross-sells, subscription add-ons, tier upgrades, and VIP replenishment bundles.
- Run hypothesis-driven A/B tests on renewal pricing, delivery cadences, bundle mechanics, and win-back offers.
- Dive deep into cohort retention curves, identifying drop-off cliffs between Month 1, 2, and 3 to implement immediate fixes.

Metrics You’ll Drive
- M1 / M2 / M3 Retention & Churn Rates
- Customer Lifetime Value (LTV) & Revenue Per Subscriber
- Cancellation Save Rate
- Failed Payment Recovery Rate
- Post-Purchase Upsell / Cross-Sell CVR
- Cohort Contribution Margin & Profitability

Requirements & Must-Haves
- Prior experience directly owning retention, LTV, and churn reduction for a high-volume DTC subscription brand.
- Hands-on expertise with Shopify and modern subscription tools (Recharge, Skio, Stay AI, Smartrr, etc.), plus integrated -dunning/retention tools.
- Advanced understanding of cohort analysis, LTV:CAC ratios, subscriber payback periods, and unit economics.
- Proven ability to turn cancellation survey data and customer friction points into high-converting retention features.

DO NOT APPLY IF:
- You have never directly managed subscription retention for a high-volume DTC brand.
- You are an agency, freelancer juggle-managing 10+ clients, or looking for passive work.
- You view retention as just sending email newsletters or handling support tickets.
- You do not know how to read cohort retention data or diagnose LTV economics.
- You need step-by-step hand-holding or move slowly.

How to Apply
- Submit Your Application: Fill out the Form Here ----------
(Please be ready to share the subscription tools you’ve used, subscriber scale managed, and concrete improvements in churn/LTV).
- Initial Screening
- Paid Retention Assessment (We respect and compensate your time)
- Final Interview with the CEO

SKILL REQUIREMENT

Advertising Graphic Design Font & Typographic Design

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Subscription Retention Manager (8-Figure DTC Brand)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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