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TYPE OF WORK
Full Time
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SALARY
$6.00
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HOURS PER WEEK
40
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DATE UPDATED
Oct 5, 2026
A doctor-owned, multi-location practice, Colorado Center for Dermatology & Skin Surgery invests in our team members’ continual learning and development as professionals. We believe that every individual’s contribution matters greatly in the experiences and outcomes of our patients. Our team is committed to continually getting better at what we do and fostering a dynamic and upbeat culture.
We are seeking a Phone & Patient Services Representative who is friendly, professional, optimistic, and enjoys staying busy with a variety of tasks. This individual will serve as a first point of contact for patients by phone and digital communication, ensuring a seamless, warm, and efficient experience from anywhere in the country.
Responsibilities include but are not limited to:
-Answer incoming phone calls with a smile. Guide and educate patients to ensure they are properly prepared for visits and proactively problem-solve.
-Organize information and multiple tasks with attention to detail, efficiency, and accuracy.
-Schedule appointments, verify insurance and benefits, and communicate with patients and team members to facilitate an exceptional customer service experience.
-Professionally and warmly greet and serve patients and everyone who contacts the practice, collect appointment deposits, and provide financial guidance to patients.
-Assist with phone team and patient services representative duties, including, but not limited to, appointment reminders, waitlist and recall list management, referral coordination, data entry, medical records requests, phone triage, while maintaining -HIPAA compliance.
-Communicate effectively with all staff, medical providers through secure messaging,
Qualifications:
-Minimum of 2 years demonstrated experience with insurance verification, financial counseling, and HIPAA-compliance.
-Exceptional Communication Skills: Strong, clear, and friendly phone presence with excellent verbal and written communication abilities.
-Experience in a fast-paced medical office, or patient services is strongly preferred. Dermatology is a plus.
-Consistently responsive using multiple forms of communication.
-Good at multi-tasking between patients, phone, and computer.
-Adept at learning and utilizing technology, including EHR, practice management software, G-Suite, Mac computers, spreadsheets, and other computer-based and online tools.
Application Instructions:
We are intentional about building a high-performing, dependable team. To be considered, please complete the following steps:
1. Submit a resume
2. Submit a cover letter introducing yourself and explaining why this role aligns with your strengths. Please also include:
a. How long have you scheduled appointments for a U.S. medical practice?
b. Which EHRs and insurance eligibility tools have you used?
c. Describe how you verify insurance before scheduling a patient. Maximum 150 words.
d. Confirm availability to work Mountain Time schedule.
e. How much experience do you have working overnight and how recent?
f. Describe your computer, internet connection, headset, and backup arrangements.
Candidates who complete all steps demonstrate the level of follow-through and professionalism we value in this role. Semi-finalists will be invited to complete further application screening.
