Call Center Quality Control Specialist (Part-Time, Remote, US Healthcare)

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: TYPE OF WORK

Any

: SALARY

4/hr

: HOURS PER WEEK

TBD

: DATE UPDATED

Oct 4, 2026

JOB OVERVIEW

About Us
Sola Kids Dental & Orthodontics is a growing pediatric dental group with four offices in Los Angeles, California. We provide elevated dental and orthodontic care to kids and young adults, mostly from Spanish-speaking families. Our call center schedules appointments and answers patient questions in English and Spanish. We are looking for a sharp, detail-oriented Quality Control Specialist to help our call center team deliver a great experience on every call.

Schedule

20 hours per week: Monday to Friday, 4 hours per day
Hours are fixed to US Pacific Time: 8:00 AM to 12:00 PM Pacific
That is 11:00 PM to 3:00 AM Philippine time from March to early November
It shifts to 12:00 AM to 4:00 AM Philippine time from early November to March, when the US changes its clocks
Potential to grow into a full-time role for strong performers

Pay
$4.00 USD per hour (about $430 per month at 20 hours per week)
Higher wage available for candidates with Spanish proficiency. Please note clearly in your application.

What You Will Do
Listen to recorded calls and score them using our quality checklist
Check that agents follow scripts, schedule correctly, and give accurate information
Give clear, respectful written feedback to agents and highlight what they do well
Spot trends (common mistakes, missed opportunities, training gaps) and report them to call center leadership
Help build and improve scorecards, training materials, and call guidelines
Keep simple weekly reports on call quality results

Requirements
At least 1 year of BPO or call center experience (required)
Excellent English, both spoken and written
Strong attention to detail and comfort giving honest feedback
Reliable internet connection (at least 25 Mbps)
Quiet workspace, a good headset, and your own computer
Ability to protect private patient information and follow US healthcare privacy rules (HIPAA training provided)

Big Plus
Spanish proficiency (strongly preferred, and it comes with higher pay)
Experience in a QA, quality analyst, team lead, or supervisor role
Healthcare, dental, or US medical call center experience
Experience with call center or scheduling software

How to Apply
To be considered, please include the following in your application:

Put "QC Specialist - Spanish" or "QC Specialist - English Only" in the subject line of your application.
Rate your Spanish level: None, Basic, Conversational, or Fluent. If you are Conversational or Fluent, write 2 to 3 sentences in Spanish about your call center experience.
List your BPO or call center experience, including company names, roles, and years. Tell us if you have held a QA or leadership role.
Tell us in 2 to 3 sentences: what makes a customer service call "great"?
Confirm that you can work 8:00 AM to 12:00 PM US Pacific Time, Monday to Friday.

SKILL REQUIREMENT

Customer Service Communication Quality Assurance

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Call Center Quality Control Specialist (Part-Time, Remote, US Healthcare)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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