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TYPE OF WORK
Any
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SALARY
6-8
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HOURS PER WEEK
20
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DATE UPDATED
Oct 3, 2026
We run several US-facing fashion stores on Shopify. Over the past period we have built hard on the
backend of this operation, and we are targeting seven figures in revenue this Q4. We are building
towards that right now.
That is exactly why we need you. Growth on this scale brings disputes with it, and every
chargeback we lose comes straight out of profit we already earned. We want one person who owns
this completely, from the moment a dispute lands to the final decision, and who protects what we
make.
This is not a general VA role. If you have not personally fought and won US card disputes for
fashion dropshipping stores, this is not for you.
What you will do
- Handle every chargeback across our stores, start to finish
- Build the evidence package and write the response: order and delivery records, tracking,
customer messages, payment data
- Just as important, bring the number of chargebacks down. We want your recommendations on how we
take payments, how we screen risky orders, and when we should refuse an order instead of
shipping it. We expect you to push back on us when we are about to ship something we should
cancel.
What you must have
- Hands on experience fighting US card chargebacks, and winning them
- Experience in fashion dropshipping specifically, where goods ship from overseas suppliers and
delivery takes weeks
- A track record you can show us
- Written English good enough that a bank will take your response seriously
How to apply: read this carefully
A word about AI. We use it ourselves and we do not mind if you use it to tidy up your English.
What we will not read is a generic answer that could have been written about any store by anyone.
We know this subject well, and we can tell within two lines whether you have actually fought a
dispute or are repeating something you looked up an hour ago. If your application is all surface
and no experience, we will see it.
So write less, and make it yours.
1. Put the word REPRESENTMENT in your subject line. That is how we know you read this post.
2. Your CV, focused on fashion dropshipping. We want to see what you have done in fashion
dropshipping: which stores or clients, in which years, what your role was, what you were
responsible for. Name them. Other eCommerce and other industries can go at the bottom in a few
lines. A general career CV with fashion dropshipping buried somewhere in it does not help us, and
if there is no fashion dropshipping in it at all, this role is not for you.
3. Your numbers. How many US disputes have you fought, how many did you win, over what period? And
how do you know that number is right, where can you see it?
4. Prove you are better at this than the other people applying. This is the most important part of
your application. Show us anything real: screenshots of won cases, a dispute log, dashboard
exports, before and after numbers from a store you worked on, a response letter you wrote, a
reference who will confirm it. We would rather see one messy screenshot of a real case than a page
of claims. Tell us plainly why you are the best person we will hear from this week, and back
every sentence of it with something we can look at.
5. This case. A customer orders a dress. It takes 18 days to arrive from our supplier. She never
never authorized the payment, even though the tracking shows it was delivered to her address and
she is the person who placed the order.
Tell us, in plain language: what do you do, in what order, what evidence do you go looking for
first, and how likely do you think we are to win this? If you think we will lose it, say so and
tell us why. And tell us what you would have done differently before that order ever shipped.
7. A video of 2 to 3 minutes, of yourself, talking us through your own application. Open what you
wrote and explain your answers out loud, in your own words, without reading them. Tell us why you
answered the case the way you did. We are not judging your English or your camera. We want to hear
you think.
If you can talk about your own application for three minutes without reading it, you wrote it.
That is the whole point.
What we offer
We pay well for proven skill, and we will be open about the rate once we see your track record.
This is a long term position on a growing operation. You work directly with the owner, with no
agency in between, and what you save us is visible in the numbers every month.
