Construction Customer Service Representative

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: TYPE OF WORK

Full Time

: SALARY

1000

: HOURS PER WEEK

40

: DATE UPDATED

Oct 3, 2026

JOB OVERVIEW

# Construction Customer Service Representative

## IMPORTANT APPLICATION REQUIREMENTS

To be considered for this position, you MUST submit BOTH of the following:

- Updated CV/Resume

- Short introduction video explaining your construction industry experience, customer service background, and why you believe you are a strong fit for this role

Applications without BOTH a CV/Resume and introduction video will not be reviewed.

We are looking for an experienced and reliable Construction Customer Service Representative who has strong knowledge of the construction industry and can confidently communicate with customers, leads, contractors, and internal team members.

This role involves handling both inbound and outbound calls, following up with leads, assisting customers, coordinating schedules, and making sure every customer receives professional and timely support.

## Responsibilities

- Answer inbound calls from customers, prospects, contractors, and vendors in a professional and friendly manner

- Make outbound calls to follow up with new leads, previous inquiries, pending estimates, and existing customers

- Schedule estimates, consultations, service appointments, and project-related meetings

- Follow up with customers regarding appointments, estimates, project updates, and outstanding information

- Contact leads who have not responded and maintain consistent follow-up until a clear outcome is reached

- Understand customer needs and gather important information about construction, renovation, repair, or home improvement projects

- Communicate customer concerns and project details clearly to project managers, estimators, contractors, and other team members

- Assist customers with questions about construction services, project processes, timelines, scheduling, and next steps

- Maintain accurate customer information, notes, call records, and follow-up tasks in the CRM

- Respond to customer inquiries through phone, email, SMS, and other communication channels

- Help resolve customer concerns professionally and escalate complex issues to the appropriate team member

- Coordinate with field teams to confirm availability, scheduling, project status, and customer expectations

- Maintain a high level of customer service throughout the entire customer journey

## Requirements

- Strong knowledge and understanding of the construction industry is required

- Previous experience working with a construction company, contractor, home services company, renovation company, or similar industry is highly preferred

- Strong understanding of common construction terminology, services, project stages, estimates, scheduling, and customer expectations

- Experience handling both inbound and outbound calls

- Strong customer service and phone communication skills

- Comfortable following up with leads and having sales-focused conversations when needed

- Ability to communicate professionally with homeowners, contractors, project managers, and internal teams

- Strong organizational and follow-up skills

- Ability to manage multiple customers, appointments, and priorities at the same time

- Experience using CRM systems, scheduling platforms, email, and other business communication tools

- Excellent spoken and written English

- Reliable, proactive, detail-oriented, and comfortable working independently

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Construction Customer Service Representative

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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