Virtual Receptionist – Inbound Calls & Appointment Booking

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TYPE OF WORK

Full Time

SALARY

$2-8/hour

HOURS PER WEEK

40

DATE UPDATED

Oct 3, 2026

JOB OVERVIEW

We’re looking for a reliable, friendly virtual receptionist to answer incoming calls for our home service businesses and book customers into the correct calendar.

Your main responsibility is simple: answer professionally, understand what the customer needs, collect their information, and schedule an appointment.

RESPONSIBILITIES
• Answer incoming calls during your scheduled shift.
• Use the correct business name when answering each phone line.
• Collect the customer’s name, phone number, service address, and requested service.
• Ask a few basic questions using our provided guidelines.
• Check availability and book into the correct contractor’s calendar.
• Add clear notes so the contractor knows what the customer needs.
• Confirm the appointment date and time with the customer.
• Return missed calls and keep call records updated.

REQUIREMENTS
• Clear spoken English and a friendly, professional phone manner.
• Strong listening skills and accurate typing.
• Reliable attendance and availability throughout your scheduled shift.
• Comfortable using an online calendar and entering customer information.
• A computer, reliable internet, a good headset, and a quiet workspace.
• Previous receptionist, customer service, or call center experience is preferred.

You must be comfortable handling calls for multiple businesses and keeping their appointments and customer details organized.

HOW TO APPLY
Please send:
A short introduction and any relevant experience.
A 30–60 second voice recording introducing yourself and demonstrating how you would greet a customer calling a home service company.
Your availability and earliest start date.
Your expected hourly rate in USD.

Use “Receptionist Application” as your application subject.

SKILL REQUIREMENT
Telemarketing Phone Support Virtual Assistant
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