Agency Operations Manager

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TYPE OF WORK

Full Time

SALARY

Hourly

HOURS PER WEEK

TBD

DATE UPDATED

Oct 3, 2026

JOB OVERVIEW

We’re a fast-growing social media marketing agency looking for a highly organized, proactive **Operations Manager** to help lead our remote creative team.

This is not a basic virtual assistant or task-checking position.

We’re looking for someone who can genuinely manage a team, take ownership of daily operations, identify problems before they become bigger problems, and keep everyone accountable without needing constant direction from leadership.

Our team includes video editors, graphic designers, content strategists, quality control, and other creative roles working across multiple client accounts.

What You'll Be Responsible For

- Manage the day-to-day workflow of a remote creative team
- Make sure team members know exactly what they are responsible for each day
- Monitor assignments, deadlines, workload, and project progress
- Follow up with team members when work is late, missing, or below standard
- Hold the team accountable without needing leadership to step in constantly
- Identify bottlenecks and solve problems before they affect client delivery
- Communicate clearly with editors, designers, QC, strategists, and leadership
- Make sure feedback and revisions are actually completed
- Help assign and redistribute work when necessary
- Keep our project management systems accurate and organized
- Track attendance, availability, performance, and recurring issues
- Escalate important problems quickly instead of allowing them to sit
- Help onboard new team members and make sure they understand our processes
- Maintain our SOPs and help improve internal systems as the company grows
- Provide leadership with clear updates on what is happening across the team

What We're Looking For

We are specifically looking for someone who is:

- Proactive — you notice problems and act without waiting to be told
- Extremely organized — nothing should be getting lost or forgotten
- Comfortable leading people — you can have difficult conversations when necessary
- Accountable — if something falls under your responsibility, you own the outcome
- Detail-oriented — you notice when something is wrong
- Fast-moving— our agency operates at a high pace
- A strong communicator — especially through written English
- Independent — you do not need someone checking behind you all day
- Solutions-focused — don't just report problems; help solve them

We want someone who takes pride in having a team that runs smoothly.

Requirements

- Previous experience managing a remote team
- Previous experience in an agency, creative team, marketing company, or similar environment strongly preferred
- Strong spoken and written English
- Strong project management and organizational skills
- Experience managing multiple people and projects simultaneously
- Comfortable giving feedback and holding team members accountable
- Reliable computer and internet connection
- Comfortable working consistent hours that overlap with a U.S.-based team

Experience with tools such as ---------- , Google Drive, ---------- , ---------- , or similar project management/review platforms is a plus.

This Role Is NOT For You If

- You wait for someone to tell you every next step
- You are uncomfortable following up with people
- You avoid difficult conversations
- You simply mark tasks complete without understanding what is happening
- You disappear when things get busy
- You need constant reminders
- You see a problem and assume someone else will handle it

We are not looking for someone to simply watch the team.

We are looking for someone who can lead it.

Schedule

Full-time remote position.

You must be comfortable working hours that overlap with our U.S. team.

The exact schedule will be discussed during the interview process.

Compensation

Competitive monthly compensation based on experience.

There will also be opportunities for increased compensation and additional responsibility based on performance and growth within the company.

Apply Here

Please submit your application using the form below:

[ ---------- ]

Only applicants who complete the form will be considered.

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