Part-Time E-Commerce Virtual Assistant | Customer Support & Social Media

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: TYPE OF WORK

Part Time

: SALARY

$3-6/HR based on exp

: HOURS PER WEEK

10

: DATE UPDATED

Oct 2, 2026

JOB OVERVIEW

About the Role

We are a growing U.S.-based beauty and fashion e-commerce brand looking for a reliable, proactive, and detail-oriented Virtual Assistant to help manage daily operations across TikTok Shop, Shopify, Amazon, Instagram, and TikTok.

This is a part-time, flexible position with no set working hours. Most daily tasks can be completed in approximately 2–3 hours, at any time that works best for you.

The only time-sensitive responsibility is responding to customer messages throughout the day. These messages are typically infrequent and take only a minute or two to handle, but they must be answered promptly.

We're looking for someone who is organized, works independently, and takes ownership of their responsibilities without requiring constant supervision.

Key Responsibilities
1. Customer Support
- Respond to customer emails and TikTok Shop messages.
- Handle order inquiries, shipping issues, cancellations, subscription requests, refunds, and replacements according to company policies.
- Troubleshoot product questions and resolve customer concerns.
- Follow up on outstanding customer issues.
- Escalate important matters when necessary.

2. Social Media Management
- Monitor and respond to Instagram and TikTok comments and DMs.
- Engage with customers using our brand voice.
- Moderate comments and remove spam or inappropriate content.
- Monitor brand mentions and tagged content.
- Repost relevant Instagram stories and engage with creators.

3. TikTok Shop Administration
- Review and submit eligible TikTok Shop return disputes.
- Monitor customer reviews and contact customers who leave 1–4-star ratings.
- Follow up on customer feedback and product concerns.

4. Affiliate & UGC Management
- Monitor TikTok Affiliate Center for new creator videos.
- Download and organize user-generated content (UGC) in Google Drive.
- Engage with affiliate videos through likes, comments, saves, and reposts.
- Identify high-quality videos with advertising potential.
- Request TikTok Spark Ad authorization codes from creators.
- Flag promising creators and potential collaboration opportunities.

5. Daily Reporting
- Track unfinished tasks and outstanding customer issues.
- Send a brief end-of-day report summarizing completed work, pending matters, and important updates.

Working Hours & Availability

- This is a flexible, task-based position, not a traditional fixed-shift job.
- Daily workload: Approximately 2 hours of active work.
- Flexible scheduling: You may complete your main tasks whenever it is most convenient for you.
- TikTok Shop chats: Customer messages must be answered as soon as possible, within a maximum of 2 hours.
- Sleeping hours: You are not expected to respond while sleeping. Messages received overnight must be addressed promptly upon waking, and no message should remain unanswered for more than 12 hours.
- Emails: Ideally answered within 1–3 hours whenever possible, with a maximum response time of 24 hours.
- Customer chats are generally infrequent and can typically be handled in a minute or two. However, you must be able to check for messages periodically throughout the day, outside your main working hours.

We value efficiency and results over hours spent online. As long as responsibilities are completed, messages are answered on time, and communication is maintained, you have the freedom to manage your own schedule.

Requirements
- Excellent written English and communication skills.
- Previous experience in e-commerce customer support or virtual assistance.
- Familiarity with TikTok Shop, Shopify, Instagram, and TikTok.
- Strong organizational skills and attention to detail.
- Ability to work independently and follow established SOPs.
- Reliable internet connection and access to notifications throughout the day.
- Ability to respond to occasional customer messages outside scheduled task time.

Preferred Qualifications
- Experience with TikTok Shop Seller Center and Affiliate Center.
- Familiarity with Amazon Seller Central.
- Experience managing customer returns and disputes.
- Experience with UGC organization, creator outreach, and TikTok Spark Ads.
- Previous experience working with U.S.-based e-commerce brands.

We are looking for someone who is:
- Proactive: Takes initiative and follows up without constant reminders.
- Independent: Can make sound decisions using established guidelines.
- Reliable: Consistently completes tasks and meets response-time expectations.
- Detail-oriented: Pays attention to accuracy and the small details.
- Organized: Can manage multiple responsibilities and prioritize effectively.
- Resourceful: Uses critical thinking to solve problems rather than relying entirely on scripts.
We provide detailed SOPs, response templates, and training to help you succeed.

How to Apply
Please include the following in your application:
- Your resume and a brief introduction.
- Your relevant e-commerce and customer support experience.
- Your experience with TikTok Shop, Shopify, and social media management.
- Your expected hourly rate in USD.
- Confirmation that you are comfortable with the flexible schedule and two-hour customer chat response requirement.

To confirm you've read the entire job description, please include the word "PINK" at the beginning of your application.
We're looking for a dependable, long-term team member who can take ownership of daily responsibilities and grow with our brand.

Thanks and we look forward to hearing from you!

SKILL REQUIREMENT

Email Support Ecommerce Social Media Moderation

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Part-Time E-Commerce Virtual Assistant | Customer Support & Social Media

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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