Technical Solutions Specialist

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: TYPE OF WORK

Full Time

: SALARY

TBD

: HOURS PER WEEK

40

: DATE UPDATED

Oct 2, 2026

JOB OVERVIEW

We're Hiring: Technical Solutions Specialist

Hume Health | Technical Solutions
Are you technically curious, customer-focused, and interested in the future of wellness technology? We're looking for a Technical Solutions Specialist to join our growing team!

This role bridges the gap between Customer Support, Product, and Engineering. It's not a traditional customer service role, and you don't need to be a software engineer. We're looking for someone who enjoys investigating complex problems, analyzing data, identifying patterns, and working with technical teams to understand and resolve issues.

What You'll Be Doing
Investigate and troubleshoot complex technical issues involving our apps, wearables, and connected wellness products.
Identify recurring issues, trends, and customer-impact patterns.
Work with Product and Engineering to document, track, and escalate bugs and defects.
Translate technical findings into clear, practical guidance for customers and Customer Support teams.
Help develop technical escalation processes, documentation, reporting, and collaboration between Customer Support and Engineering.

What We're Looking For
Experience with Freshdesk or another customer support/ticketing platform.
Experience with Jira or collaboration with Product and Engineering teams.
Strong technical troubleshooting and problem-solving skills.
Confidence working with data and technical information.
Ability to identify patterns and distinguish isolated cases from wider technical issues.
Excellent written and verbal communication skills.
A customer-first mindset, curiosity, and initiative.
Ability to explain technical concepts clearly to non-technical audiences.
Interest in wellness technology, wearables, apps, and connected devices.
Experience in consumer technology, SaaS, connected devices, wearables, or digital wellness is a plus!

Why Join Us?
You'll work at the intersection of customer experience and technology, helping us understand customer-reported issues, improve troubleshooting, and deliver better product experiences.
You'll also have the opportunity to help build our Technical Solutions function from the ground up, shaping the processes, tools, and ways of working that connect Customer Support with Product and Engineering.
If you enjoy solving problems, digging into data, and making technology work better for real customers, we'd love to hear from you!

Interested in Applying?
Please submit your application through this form:
----------

Important: Only applications submitted through the official Google Form will be considered.

We're looking forward to hearing from you!

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Technical Solutions Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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