NDIS VIRTUAL ASSISTANT

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TYPE OF WORK

Full Time

SALARY

₱40,000–₱50,000/month (depending on skil

HOURS PER WEEK

TBD

DATE UPDATED

Oct 2, 2026

JOB OVERVIEW

WE ARE HIRING: NDIS VIRTUAL ASSISTANT

Work Setup: Remote
Employment Type: Full-Time
Experience Required: Minimum 1 year of Australian NDIS experience

About the Role
We are looking for an experienced NDIS Virtual Assistant to provide administrative and operational support to an Australian NDIS business.

The successful candidate must have hands-on experience working within the Australian NDIS environment and understand the terminology, processes, documentation, and day-to-day administrative requirements involved in supporting NDIS participants and providers.

Key Responsibilities
Provide day-to-day administrative support to the NDIS team
Maintain accurate participant records and documentation
Manage participant information and files
Coordinate appointments and schedules
Communicate with participants, families, support coordinators, providers, and other stakeholders
Assist with service bookings and scheduling
Maintain and update client databases and systems
Prepare documents, reports, correspondence, and other administrative materials
Follow up on outstanding documentation and tasks
Assist with invoicing and administrative processing
Maintain accurate records of services and communications
Assist with compliance-related administrative tasks
Monitor emails and respond to routine enquiries
Coordinate with internal staff and external providers
Perform general administrative and virtual assistant duties as required

Requirements
Minimum 1 year of hands-on Australian NDIS experience
Previous experience working with an Australian NDIS provider, support coordination business, disability services organization, or related organization
Good understanding of the NDIS framework and terminology
Familiarity with NDIS participant and provider processes
Strong understanding of confidentiality and handling sensitive client information
Excellent written and verbal English
Strong attention to detail
Excellent organizational and time-management skills
Ability to manage multiple tasks and priorities
Comfortable working independently
Ability to work Australian business hours

Nice to Have
Experience with NDIS-related software or client management systems
Experience with NDIS invoicing and payment processes
Experience with participant onboarding
Experience communicating with support coordinators and service providers
Previous experience supporting Australian disability service providers

IMPORTANT
Australian NDIS experience is REQUIRED.
Applicants must have at least 1 year of relevant Australian NDIS experience.

Candidates who have only worked with Philippine-based organizations or have general VA experience without Australian NDIS experience will not be considered.

How to Apply

Please submit your updated resume and include:

Your Australian NDIS experience
How many years you have worked in the Australian NDIS sector
The type of NDIS organization you worked with
Your main responsibilities
NDIS systems/software you have used
Your experience with participant administration and invoicing
Your availability and preferred working hours

Only applicants with relevant Australian NDIS experience will be considered.

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