QA Specialist & Trainer - Customer Service (Clark, Office-based)

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: TYPE OF WORK

Full Time

: SALARY

₱27,000 - ₱35,000/month

: HOURS PER WEEK

48

: DATE UPDATED

Oct 2, 2026

JOB OVERVIEW

About HK 24-BPO

HK 24-BPO is a fast-growing customer service outsourcing company serving cross-border e-commerce brands. We partner with Amazon and Shopify sellers across smart electronics, smart home, wearables, and audio product categories. Backed by our proprietary AI + human customer service system, we deliver reliable, high-quality support to customers around the world. We are now expanding our team and looking for a QA Specialist & Trainer to join us in Clark.

About the Job

We are hiring an office-based QA & Trainer in Clark, Pampanga (Angeles City area). This is not a remote position — you will own the quality of our customer service team and the development of our people: auditing conversations, coaching agents, and running training programs for new hires and tenured staff.

What You'll Do:

- Quality Assurance: review and score customer service conversations (email, chat, and calls) against QA rubrics; deliver regular QA reports and calibration sessions
- Coaching: provide one-on-one and team coaching based on QA findings; track agent improvement plans
- Training: design and deliver onboarding and product training for new customer service representatives (camera products, support tools, SOPs)
- Documentation: build and maintain training materials, knowledge base articles, and standard operating procedures
- Work with the management team in China to align quality standards and training priorities
- Support performance reviews and identify top performers for career growth

What You Bring:

- 2+ years of experience in QA, training, or senior agent roles within a BPO or customer service environment
- Experience with security cameras / smart home / consumer electronics products is a strong plus
- Excellent communication and presentation skills in English, both written and verbal
- Strong analytical skills — able to turn QA data into actionable coaching plans
- Highly organized, self-driven, and comfortable working independently in a fast-paced environment
- Based in or willing to relocate to Clark / Angeles City, Pampanga

What We Offer:

- Competitive salary: ₱27,000 – ₱35,000 per month
- Office-based position in Clark (Angeles City) — stable, professional work environment
- A key leadership-track role — shape the QA and training system from the ground up
- Be part of a tech-driven company that combines AI with human expertise
- Clear career growth path as the team scales

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Location: Clark, Pampanga (Angeles City) — Office-based
Language Requirements: English
Time Type: Full time

SKILL REQUIREMENT

English Speaking Quality Assurance Training and Development

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QA Specialist & Trainer - Customer Service (Clark, Office-based)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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