Camera Technical Support (Email & Chat & Call) – Security Camera (Clark, Office-based)

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: TYPE OF WORK

Full Time

: SALARY

₱18,000 – ₱22,000/month

: HOURS PER WEEK

48

: DATE UPDATED

Oct 2, 2026

JOB OVERVIEW

About HK 24-BPO
HK 24-BPO is a fast-growing customer service outsourcing company serving cross-border e-commerce brands. We partner with Amazon and Shopify sellers across smart electronics, smart home, wearables, and audio product categories. Backed by our proprietary AI + human customer service system, we deliver reliable, high-quality support to customers around the world. We are now expanding our team and looking for a Camera Technical Support Specialist to join us in Clark.
About the Job
We are hiring an office-based Technical Support Agent in Clark, Pampanga (Angeles City area). This is not a remote position — you will work from our office and provide technical support for security cameras (WiFi cameras, 4G cameras, and NVR kits) to customers worldwide via email, chat, and phone calls.
What You'll Do:
- Handle inbound customer inquiries via email, chat, and phone calls
- Guide customers through camera setup, APP pairing, motion detection, recording, and playback issues
- Perform diagnostic assessments and provide step-by-step troubleshooting solutions
- Resolve account issues, network/connection problems, and firmware questions
- Document common issues and solutions to improve our knowledge base
- Escalate complex technical cases to the engineering team
What You Bring:
- 1–2 years of experience in customer service or technical support (security camera/CCTV/smart home experience is a strong plus)
- Fluency in English, both written and verbal
- Solid computer skills and comfort learning new software and APPs
- An interest in technology and a desire to learn new skills
- Strong problem-solving skills and a positive, team-player attitude
- Based in or willing to relocate to Clark / Angeles City, Pampanga
What We Offer:
- Competitive salary: ₱18,000 – ₱22,000 per month
- Office-based position in Clark (Angeles City) — stable, professional work environment
- Comprehensive initial training and onboarding (fully funded by us)
- Double pay on public holidays and additional bonuses
- Career growth opportunities in a fast-growing tech-driven company
Skills tags: Technical Support, Phone Support, English Speaking

SKILL REQUIREMENT

Technical Support Phone Support English Speaking

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Camera Technical Support (Email & Chat & Call) – Security Camera (Clark, Office-based)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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