Part-Time Receptionist / Lead Follow-Up VA

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TYPE OF WORK

Part Time

SALARY

5/hour

HOURS PER WEEK

20

DATE UPDATED

Oct 1, 2026

JOB OVERVIEW

Schedule: Monday–Friday, 4 hours per day
Hours: Approximately 10:00 AM–2:00 PM Eastern Time
Starting Pay: $5 USD/hour

Responsibilities

Answer incoming customer phone calls

Speak clearly and professionally with U.S.-based customers

Respond to new leads by phone and text

Collect basic customer and project information

Schedule estimate appointments

Enter and update leads in Zoho CRM

Assign leads to the correct salesperson

Follow up with leads after estimates are sent

Follow up with leads who have not responded

Keep CRM notes and follow-up dates updated

Make sure no lead falls through the cracks

Requirements

Excellent spoken and written English

Clear, easy-to-understand speaking voice

Comfortable speaking with U.S. customers

Friendly and confident on the phone

Organized and dependable

Comfortable making follow-up calls and texts

Reliable computer and internet connection

Quiet environment for taking customer calls

CRM experience is preferred but not required

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