Client Support & Administration Assistant

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: TYPE OF WORK

Full Time

: SALARY

$565.00 -$750.00

: HOURS PER WEEK

31

: DATE UPDATED

Oct 1, 2026

JOB OVERVIEW

Client Support & Administration Assistant

We are looking for a proactive, organised and reliable Client Support & Administration Assistant to help us manage our growing client base and ensure clients receive consistent communication and support throughout their journey with us.

This role is ideal for someone who is confident communicating with clients, highly organised and comfortable following up with people to make sure actions are completed on time.

Key Responsibilities

- Follow up with clients regarding outstanding invoices and payments
- Chase clients for **forms, documents and information** required to progress their work
- Contact clients to check whether they require any additional support
- Respond to general client emails professionally and promptly
- Keep clients updated on the progress and next steps of their work
- Maintain and update our **CRM system**
- Ensure client records, notes, documents and contact information are accurate and up to date
- Track outstanding client actions and follow up until they are completed
- Flag overdue payments, missing documents or client concerns to management
- Send appointment reminders and follow-up communications
- Support the team with general administration and client coordination
- Maintain confidentiality when handling client and business information

What We Are Looking For

You must be:

- Highly organised and able to manage multiple clients at the same time
- Confident communicating by email, telephone and messaging
- Professional, friendly and persistent when following up with clients
- Comfortable chasing outstanding actions without needing constant supervision
- Experienced using CRM systems or able to learn new systems quickly
- Confident using email, spreadsheets and online forms
- Detail-oriented and able to maintain accurate records
- Reliable and able to work independently
- Comfortable working with deadlines and prioritising urgent tasks

The Right Person

We don't want someone who simply waits for instructions.

We are looking for someone who can look at the CRM, identify what is outstanding, follow up with the client, update the system and make sure the next action is clear.

The aim of this role is simple:
no client should be forgotten, no outstanding action should go unnoticed, and every client should know what happens next.

SKILL REQUIREMENT

HubSpot CRM Administrative Management Admin Data Processing

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Client Support & Administration Assistant

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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