Operations Support Specialist (Remote-Graveyard Shift)

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: TYPE OF WORK

Full Time

: SALARY

$500/month

: HOURS PER WEEK

40

: DATE UPDATED

Sep 30, 2026

JOB OVERVIEW

We are an early-stage startup hiring a detail-oriented Operations Support Specialist to join our growing Customer Success team. This role keeps the engine behind our customer experience running smoothly: resolving billing issues and disputes, protecting our platform from fraud, keeping our systems and data clean, and building the tools and processes that help the whole team work smarter. If you love digging into a problem until you find the answer, can't see a repetitive task without wanting to automate it, and are comfortable jumping in to help customers when needed, this could be the right role for you!

As an Operations Support Specialist, you will:
- Handle billing operations, including chargebacks/disputes and other payment processes in Stripe.
- Review new signups for fraud and abuse, spot patterns, and flag bad actors to keep our platform safe.
- Build and maintain internal workflows, reports, and AI-driven automations that make the team faster and more consistent.
- Keep our CRM accurate and up to date, including HubSpot records, tickets, and pipelines.
- Produce recurring reports that help the team understand what's happening across billing, trust and safety, and customer accounts.
- Write and maintain internal documentation and SOPs so our processes are clear and repeatable.
- Work directly with customers when needed: reaching out about disputes and billing questions, following up on account issues, and backing up the support queue during busy periods.

You'd be a good fit if:
- You have 2+ years of experience in operations, support, or another role working with American clients or customers.
- You are a quick and clear writer (you must be highly proficient in English) and an amazing communicator.
- You are detail-oriented and take care to get records, numbers, and money right.
- You have an investigative mindset: you enjoy spotting patterns, digging into anomalies, and getting to the root of a problem.
- You're a process builder. When you see a repetitive task, you want to document it, streamline it, or automate it.
- You're eager to experiment and try new things, especially new tools and AI-powered ways of working.
- You feel comfortable managing your time and d ---------- among competing priorities without needing close supervision.
- You're comfortable working directly with customers, including in sensitive conversations about billing or account issues.
- You have some experience with Stripe, HubSpot, Slack, or AI tools like Claude. This is a plus, not a requirement: we'll help you learn.
- You care about and want to contribute to our mission of helping people do meaningful work.
- You are willing to work full-time, 9:00 am - 6:00 pm US Eastern Time (New York) / 9:00 pm - 6:00 am Philippine Time

Don't fear
We highly favor talent and interest. Some candidates may see this list and feel discouraged because they don't match all the items. Please apply anyway: there's a good chance you're more wonderful than you think.

B12 is a safe place for human beings. We particularly encourage you to apply if you identify as a woman, are a person of color or other underrepresented minority, or are a member of the LGBTQIA community.

How to apply

Please provide:
- Your CV, resume, LinkedIn profile, or any other summary of your career so far.
- Some informal text introducing yourself and what you are excited about.

SKILL REQUIREMENT

Customer Support Operation Management Customer Relationship Management

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Operations Support Specialist (Remote-Graveyard Shift)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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