RETENTION ACCOUNT MANAGER | DENTAL PRACTICES

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: TYPE OF WORK

Full Time

: SALARY

$1,200 - $2,000/month

: HOURS PER WEEK

40

: DATE UPDATED

Sep 30, 2026

JOB OVERVIEW

RETENTION ACCOUNT MANAGER | DENTAL PRACTICES

Philippines-based | Remote | Full-Time | Night Shift | Independent Contractor

We are looking for a Retention Account Manager with dental office, account management, or dental VA experience to manage and retain established dental practices across the US and Canada.

ABOUT THE COMPANY:
We are a US healthcare company specializing in dental laboratory services. 1,000+ dentists across the US and Canada use our services for crowns, implants, dentures, night guards, and other dental cases.

As a Retention Account Manager, you will manage an established book of approximately 60–100 dental practices. Your primary responsibility is to keep practices engaged, identify issues early, and grow the amount of work they send.

ROLE DETAILS:
Location: Remote – Philippines only
Employment: Full-time, independent contractor
Schedule: Monday–Friday, 9 AM–6 PM US Eastern
Manila Schedule: 9 PM–6 AM currently; 10 PM–7 AM from November
Hours: 40 hours/week minimum
Salary: $1,200–$2,000 USD/month, based on experience
Commission: None
Payroll: Biweekly in USD via wire
Trial Period: 60 days
Start: Immediate

WHAT YOU'LL DO:
-Manage a portfolio of 60–100 established dental practices.
-Make proactive account-management calls and maintain regular contact.
-Monitor practices that become less active and reach out before they leave.
-Conduct follow-up calls after cases are delivered to ensure the practice is satisfied.
-Handle service issues, coordinate solutions with the care team, and own the follow-up.
-Conduct quarterly lab review calls with dentists using their account data.
-Identify opportunities to expand services such as implants, crowns, bridges, partials, dentures, and night guards.
-Make approximately 35–50 calls per day.
-Document every interaction, next step, and outcome in the CRM.
-Work through priority accounts and complete daily, weekly, and monthly reporting.
-Attend a daily 15-minute team huddle with the team lead.

WHAT YOU WILL NOT DO:
-No cold calling or lead generation.
-No payment collection.
-No production or laboratory work.
-No ticket-only or email-only support.

This is a phone-based account management role focused on customer retention and relationship building.

MUST-HAVE REQUIREMENTS:
-Must currently live in the Philippines.
-Available for the fixed US Eastern night shift.
-Clear, neutral English and confident phone communication.
-Dental office experience OR account management experience with measurable retention/recall results.
-Experience as a dental receptionist, front desk staff, office manager, treatment coordinator, dental assistant, hygienist, or dental VA is highly relevant.
-Comfortable speaking directly with US and Canadian dentists and dental teams.
-Able to discuss measurable results such as accounts managed, patients handled, recall/reactivation rates, or retention numbers.
-Strong CRM and documentation habits.
-Experience with platforms such as GoHighLevel, HubSpot, Dentrix, Eaglesoft, Open Dental, or Curve is a plus.
-Full-time and exclusive: no other employment, freelance clients, or side gigs.
-Reliable fiber internet with a backup connection and backup power.
-Quiet, private workspace and USB headset.
-Coachable and comfortable receiving regular call feedback.

STRONG ADVANTAGES:
-Previous experience working remotely for a US or Canadian dental practice.
-Strong knowledge of dental terminology such as crown, margin, occlusion, shade, prep, remake, implant abutment, partial, and night guard.
-Previous responsibility for retention, recall, or reactivation metrics.
-Experience with GoHighLevel, Slack, ---------- , or Loom.

THIS ROLE MAY NOT BE A FIT IF:
-You prefer email/ticket-based support instead of phone calls.
-You are uncomfortable making 35–50 calls per day.
-You dislike documenting calls and activities in a CRM.
-You are looking for a role with no performance expectations.
-You currently have another job, freelance clients, or side gigs.
-You cannot commit to the fixed US Eastern schedule.

COMPENSATION:
$1,200–$2,000 USD/month fixed salary, depending on dental and account-management experience.

There is no commission plan. Performance is measured primarily by the percentage of your assigned practices that continue sending paid cases each month.

HOW TO APPLY:

Application Link: ----------

Applications submitted outside the provided link will not be considered. Please read and follow the instructions carefully.

The application takes approximately 15 minutes and includes a mandatory 8-question video recording. This recording replaces the first interview.

We want to hear your actual phone voice and see how you approach a customer conversation, not just read a resume.

Strong applicants will be invited to a 15-minute video call with the co-founder within 48 hours.

If both sides are a good fit, you can start immediately. Training begins on your first day.

SKILL REQUIREMENT

Customer Support Management Account Retention Account Management

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RETENTION ACCOUNT MANAGER | DENTAL PRACTICES

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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