Business Operations & Strategy Manager — Remote

Business Operations & Strategy Manager
Remote | Full-Time | Australian Healthcare Group

We are looking for a highly capable, resourceful and independent Business Operations & Strategy Manager to help manage and improve the day-to-day operations of a growing Australian healthcare group.

This is not a role for someone who waits for instructions.

We need someone who can be given a problem, an idea, or even a vague question and independently figure out what needs to happen next.

You will work closely with senior management and coordinate across operations, customer/patient support, developers, websites, CRM/email systems, marketing, automation and other backend functions.

What You'll Be Doing

Business Operations
- Help oversee day-to-day business operations across multiple healthcare services.
- Identify operational problems, bottlenecks and inefficiencies.
- Develop and improve workflows, processes and SOPs.
- Monitor projects and ensure tasks are completed properly and on time.
- Coordinate between different teams and external contractors.
- Help management turn ideas into executable plans.

Research & Problem Solving
You will regularly receive questions such as:
- "Can we do this?"
-"How would we make this work?"
-"Is there a better system for this?"
-"Research this and tell me our options."

We expect you to independently:
- Research unfamiliar topics.
- Understand the problem.
- Identify possible solutions.
- Compare options.
- Consider cost, operational impact and risks.
- Recommend the best practical approach.
- Help implement the chosen solution.

You do not need to know everything. You need to know how to figure things out.

Technology & Backend Coordination
You will help coordinate projects involving:
- Websites
- Developers
- CRM systems
- Email systems and campaigns
- Business software
- Integrations
- Automations
- Online forms and patient/customer journeys
- Internal systems and databases

You do not need to be a developer, but you should be comfortable with technology and capable of communicating requirements to technical teams.

Marketing & Digital Operations
You may also coordinate:
- Digital marketing projects
- Website improvements
- Email campaigns
- Social media/marketing contractors
- Landing pages
- Customer/patient communication
- Agencies and external providers

You don't necessarily need to personally execute every task. Your job is to **understand what needs to happen, find the right solution or person, and make sure it gets done.**

We're looking for someone who is:
- Highly intelligent and resourceful.
- An excellent problem solver.
- Comfortable making decisions independently.
- Naturally curious and good at research.
- Able to learn unfamiliar subjects quickly.
- Organised and capable of managing multiple projects simultaneously.
- Comfortable working with senior management.
- Confident challenging an existing process when there is a better way.
- Able to think strategically while still being hands-on.
- Comfortable working in a fast-moving environment where priorities can change.
- Strong in written and spoken English.
- Tech-savvy and comfortable learning new platforms.
- Detail-oriented without losing sight of the bigger picture.

Most importantly, we want someone who **thinks like an owner, not just an employee completing a task list.**

The Type of Person Who Will Succeed Here
If you encounter something you've never done before, your first response should be:
**"Let me figure it out."**

You should be comfortable searching, researching, testing systems, speaking with vendors, comparing solutions and asking intelligent questions.

When you identify a problem, we don't want you to simply report:
**"There's a problem."**

We want:
**"Here's the problem, here's why it's happening, here are our options, and here's what I recommend we do."**

We also value people who proactively say:
**"I've noticed we're doing this manually. I think there's a better way."**

That mindset is extremely important for this position.

Experience
We care more about **capability, judgement and initiative** than a specific degree.

Experience in any of the following would be advantageous:
- Business operations
- Project management
- Healthcare operations
- Australian businesses
- BPO / outsourcing
- Startups or rapidly growing businesses
- SaaS or technology companies
- CRM / automation
- Digital marketing
- Website management
- Managing developers or technical teams

Experience working with Australian companies is highly desirable.

## What This Role Is NOT
This is not:
- A Virtual Assistant position.
- A purely administrative role.
- A role where every task comes with step-by-step instructions.
- A role where you simply forward messages between departments.
- A position for someone who needs constant supervision.

You will have support and direction from management, but you will also be trusted to **think, investigate, recommend and act independently.**

## What We Offer
- Full-time remote position.
- Long-term opportunity with a growing Australian business.
- Direct exposure to senior management and business decision-making.
- Opportunity to work across operations, technology, healthcare and marketing.
- Significant autonomy and responsibility.
- Opportunity to introduce your own ideas and improve how the company operates.
- Career growth as the organisation continues to expand.

How to Apply
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