Customer Service & Administrative Virtual Assistant

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: TYPE OF WORK

Full Time

: SALARY

800$ a month

: HOURS PER WEEK

50

: DATE UPDATED

Sep 29, 2026

JOB OVERVIEW

Universe Duct & Air Solutions, an air duct cleaning and HVAC company in South Florida, is hiring a reliable, organized virtual assistant to support our customers and technicians.

Responsibilities:
• Answer incoming calls professionally, return missed calls, and respond to customer messages.
• Schedule appointments and coordinate with technicians.
• Prepare and send invoices and estimates using Housecall Pro and company-approved pricing.
• Collect payments through our payment system, follow up on outstanding balances, and update payment records.
• Follow up with customers on pending estimates.
• Keep customer information and job records accurate.
• Send an end-of-day report showing each technician’s completed jobs, sales, payments collected, outstanding balances, pending estimates, and issues requiring attention.

Requirements:
• Strong spoken and written English with a professional phone manner.
• Experience in customer service, administrative support, or dispatching.
• Excellent organization, attention to detail, and follow-through.
• Reliable internet, a computer, a headset, and a quiet workspace.
• Availability during agreed working hours in the U.S. Eastern time zone.
• Housecall Pro experience is preferred; HVAC or home-service experience is a plus.

To apply, please send your resume, relevant experience, availability in Eastern time, desired hourly rate, and a short voice recording introducing yourself in English.

SKILL REQUIREMENT

CRM English Invoicing

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Customer Service & Administrative Virtual Assistant

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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