Lead Booking Specialist- Floor Coatings

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TYPE OF WORK

Full Time

SALARY

$5/ per hour

HOURS PER WEEK

40

DATE UPDATED

Sep 29, 2026

JOB OVERVIEW

Happy Coatings is looking for a motivated, energetic Lead Booking Specialist to join our growing team.
This role is responsible for being the first point of contact for new potential customers. Your primary goal is simple: respond to new leads quickly, have a great conversation, qualify the opportunity, and book appointments for our sales team.
We generate inbound leads from homeowners interested in garage floors, patios, basements, and other concrete coating projects. You will be responsible for contacting these leads, answering basic questions, building excitement around their project, and getting qualified customers scheduled for an estimate.
What You'll Do
Call new inbound leads as quickly as possible after they come in
Answer incoming calls from prospective customers
Contact leads through phone, text, and email
Ask qualifying questions about the customer's project
Explain our floor coating services and the benefits of our systems
Build rapport and create a great first impression of Happy Coatings
Overcome common objections and confidently ask for the appointment
Schedule qualified appointments for our sales representatives
Maintain accurate notes and customer information in our CRM
Follow up consistently with leads who don't initially answer
Re-engage older leads that haven't scheduled
Confirm appointments and help reduce cancellations and no-shows
Communicate important project information to the sales team
What We're Looking For
We're looking for someone who is comfortable on the phone and motivated by results.
The ideal candidate:
Has strong phone and communication skills
Is confident speaking with homeowners
Is friendly, energetic, and professional
Isn't afraid to make a high volume of calls
Understands that consistent follow-up is critical
Can handle objections without becoming discouraged
Is organized and comfortable working inside a CRM
Can follow scripts and processes while still sounding natural
Is dependable and accountable
Enjoys working toward measurable goals
Experience in home improvement, construction, floor coatings, call centers, appointment setting, inside sales, or customer service is a plus, but we are willing to train the right person.
How Success Is Measured
This is a performance-driven position. Key metrics include:
Speed to new leads
Contact rate
Appointment booking rate
Number of qualified appointments booked
Follow-up completion
Appointment show rate
CRM accuracy
We don't want someone who simply "answers the phone." We want someone who takes ownership of every lead and works the follow-up process until the customer books, declines, or is determined to be unqualified.
About Happy Coatings
Happy Coatings specializes in professional concrete floor coating systems for residential and commercial customers. We are a growing company focused on providing an excellent customer experience from the first phone call through the completed installation.
The Lead Booking Specialist plays an important role in that experience. You are the first impression of our company and the person responsible for turning customer interest into an opportunity for our sales team.
If you're competitive, personable, organized, and enjoy talking with people, we'd love to hear from you.

SKILL REQUIREMENT
Sales Management English Proficiency Negotation
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