Legal Intake Specialist

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

TBD

: HOURS PER WEEK

40

: DATE UPDATED

Sep 29, 2026

JOB OVERVIEW

Responsibilities:
Handle inbound calls and inquiries from prospective and existing clients during after-hours U.S. business operations
Conduct initial client intake by gathering accurate and complete information about the caller, i ---------- , injuries, and potential case
Screen and qualify prospective clients based on established intake criteria and firm guidelines
Clearly explain the next steps in the intake process and provide a professional, empathetic client experience
Accurately document client information, call details, and case-related notes in the firm's systems
Follow up with prospective clients as needed to obtain missing information or complete the intake process
Maintain confidentiality when handling sensitive personal, medical, and case-related information
Coordinate with attorneys, paralegals, and other team members regarding qualified leads and intake matters

Qualifications:
At least 1 year of experience in legal intake, law firm, personal injury
Preference for candidates with experience handling personal injury or other legal-related intakes
Preference for experience using legal case management systems, CRM platforms, and phone systems
Excellent verbal and written English communication skills
Strong listening, attention to detail, and client service skills
Comfortable handling sensitive or emotional client situations with professionalism and empathy

Requirements:
Availability to work outside US business hours (morning shift Philippines)
Availability to work on weekends (shift may be from Thursday - Monday)
Availability to start within 2 weeks from job offer
Comfortable working with time trackers
Has own work equipment with at least 8 GB RAM, i5 processor or equivalent, and Windows 11
Has at least 50 Mbps of internet
Has a working camera and noise-cancelling headphones
Has backup equipment in cases of power and internet outages

To apply, please send your ---------- here or to my Google mail goldenburg. business

SKILL REQUIREMENT

Inbound Sales Legal Services Customer Service

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Legal Intake Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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