Operations Support Admin – Insurance

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TYPE OF WORK

Full Time

SALARY

TBD

HOURS PER WEEK

40

DATE UPDATED

Sep 28, 2026

JOB OVERVIEW

Operations Support Admin – Insurance
Female preferred

We are looking for an organized, detail-oriented, and proactive Operations Support Admin to help keep our company's SOPs, resources, and day-to-day operations organized and up to date.

Main Responsibilities
• SOP Management – Create, review, and update SOPs across all departments to ensure processes and company resources are current.
• Receptionist Support – Handle inbound and outbound calls and assist with basic receptionist duties.
• Administrative Support – Manage company administrative tasks and resources, including carrier reporting, EZLynx audits, Loom/training resources, LastPass updates, and onboarding files.
• Company Resources & Assets – Keep internal files, training materials, access information, and other company resources organized and updated.
• Basic IT Support – Provide basic troubleshooting and assistance with common technical issues.
• Assist with other operations projects and initiatives as needed.

What We're Looking For
• 1+ years of insurance experience is highly preferred.
• Previous experience in administration, operations, receptionist, or a similar support role.
• Experience working with a US-based insurance company or agency is a plus.
• Experience with EZLynx is preferred.
• Strong English communication skills and a US-neutral accent for phone calls.
• Basic IT troubleshooting knowledge.
• Strong attention to detail and organizational skills.
• Comfortable creating and maintaining SOPs and company documentation.
• Proactive, reliable, and able to work independently.
• Comfortable managing multiple administrative tasks and company resources.


Training
1 month of training will be provided to help you learn our systems, SOPs, and company processes.

We are looking for someone who is interested in a long-term position and can consistently meet the expectations of this role. Sent us your public resume link and your

SKILL REQUIREMENT
Administrative Management Call Center Operations Management IT
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