Virtual Assistant – Phone Answering & Lead Coordination

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: TYPE OF WORK

Full Time

: SALARY

$3.50

: HOURS PER WEEK

40

: DATE UPDATED

Sep 26, 2026

JOB OVERVIEW

We are a growing local service company in Canada looking for a reliable Virtual Assistant to handle incoming customer calls, collect job information, organize leads, and coordinate with our subcontractors.

This is a customer-facing position, so excellent spoken English and professional communication are extremely important.

What You’ll Be Doing
Answer incoming customer calls professionally and courteously
Speak with customers to understand what service they need
Collect important customer and job information, including:
Customer name
Phone number

Email address
Service address
Type of job/service needed
Description of the work
Photos or other relevant information when necessary
Preferred timing
Enter customer information accurately into Google Sheets
Determine which subcontractor/service provider is responsible for that specific area
Send the job information to the appropriate subcontractor
Follow up with subcontractors when necessary
Keep the Google Sheet updated with lead/job status
Communicate professionally with customers through phone, text, and email when required
Make sure no customer lead is missed or left without a response
Escalate unusual questions or situations to management
Requirements

You MUST:

Speak excellent English
Have clear, easy-to-understand spoken English
Have a neutral or easily understandable accent
Be comfortable speaking with Canadian customers over the phone
Have excellent customer-service skills
Be friendly, professional, and confident on calls
Be highly organized and detail-oriented
Be comfortable using Google Sheets
Have a reliable internet connection
Have a good-quality headset and quiet workspace
Be dependable and available during your scheduled hours
Be able to follow instructions and processes accurately
Important

This is NOT just a data-entry position.

You will be speaking directly with customers, so we need someone who is comfortable having natural conversations with customers and gathering the right information without sounding robotic.

You should be able to confidently say things like:

"Sure, I can help you with that. Can I get your name and the address where the work is needed?"

You should also be able to ask follow-up questions when information is missing.

Experience

Previous experience in any of the following is a plus:

Virtual assistant
Call center
Customer service
Appointment setting
Lead management
Dispatching
Home-service businesses
Junk removal
Plumbing
HVAC
Landscaping
Construction or other local service industries

Experience is helpful, but strong English communication, reliability, and willingness to learn are more important.

Who We're Looking For

We're looking for someone who:

Takes responsibility for their work
Pays attention to details
Responds quickly to customers
Doesn't need to be constantly supervised
Can follow a clear system/process
Is comfortable talking to strangers on the phone
Wants a long-term position with a growing company
How to Apply

Please send:

Your name
Your previous VA/customer-service experience
Your availability and preferred working hours
Your expected hourly rate
Your internet speed
Whether you have a quiet workspace and headset
A 1–2 minute voice recording introducing yourself and explaining your previous customer-service experience

Applications without a voice recording will not be considered.

We are looking for someone interested in a long-term position and the opportunity to grow with the company.

SKILL REQUIREMENT

Google Sheets English Speaking Communication

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Virtual Assistant – Phone Answering & Lead Coordination

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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