After-Hours & Weekend Phone Customer Service Rep for a US Pool Company (4 Texas Offices)

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: TYPE OF WORK

Part Time

: SALARY

$4-5/hour depending on Experience

: HOURS PER WEEK

25

: DATE UPDATED

Sep 25, 2026

JOB OVERVIEW

IMPORTANT: Do not apply through OnlineJobs.ph. Applications sent through the site will not be reviewed. Email your application to ---------- "How to Apply" below.

Type of Work: Part-time
Hours per Week: About 25
Wage: $4–5 per hour, based on experience (paid weekly)

About Us

CK Pools is a pool service company in Texas, USA. We clean and repair residential and commercial pools out of four offices: Dallas, Houston, San Antonio, and Corpus Christi. We serve about 1,100 customers. We need a friendly, reliable person to answer calls for all four offices when they're closed.

Schedule

US Central Time:

Monday to Friday: 4:30 PM to 7:30 PM
Saturday: 8:00 AM to 2:00 PM
Sunday: 10:00 AM to 2:00 PM

Manila Time (until November 1):

Tuesday to Saturday: 5:30 AM to 8:30 AM
Saturday night: 9:00 PM to 3:00 AM
Sunday night: 11:00 PM to 3:00 AM

After November 1, when the US time changes, Manila times move one hour later. Hours may be reduced from November to March, when the pool season is slow.

What You'll Do

Answer calls for all four of our Texas offices, in a warm and professional way
Figure out which office each caller belongs to and route their request to the right team
Help new callers sign up for weekly pool service and explain our service plans
Book repair visits and diagnostic appointments
Take clear messages and log them in our system for the office team
Answer common questions using our scripts and FAQ guide
Spot urgent issues and send them to the right manager
Send a short summary of your calls at the end of each shift

What We're Looking For

Excellent spoken English with a clear, neutral accent
At least 1 year of call center or phone customer service experience with US customers
Calm and patient with upset callers
Good at taking accurate notes while on the phone
Comfortable keeping track of several locations, each with its own team and service area
Quick to learn new software. We use Dialpad and Pool Brain, and we'll train you on both
Reliable. When you're scheduled, customers are counting on you to pick up

Requirements

Fast, stable internet, plus a backup connection (mobile data or a second provider)
Backup power (UPS or generator)
A quiet, private work area with no background noise
A computer and a noise-canceling headset
Willing to work the weekend overnight shift (Manila time)

Nice to Have

Experience in home services (pool, HVAC, plumbing, pest control, and so on)
Experience booking appointments or dispatching

How to Apply

Send the following:

Your resume
A short note about your phone customer service experience
A 2-minute voice recording. Pretend a customer is calling CK Pools because their pool turned green, and show how you'd answer.
A screenshot of your internet speed test (speedtest.net)

Start your application with the words "Clear Water" so we know you read the whole post. Applications without the voice recording will not be reviewed.

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After-Hours & Weekend Phone Customer Service Rep for a US Pool Company (4 Texas Offices)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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