Customer Service Agent – E-commerce | Experienced Only

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: TYPE OF WORK

Any

: SALARY

$3.25 per hour

: HOURS PER WEEK

TBD

: DATE UPDATED

Sep 25, 2026

JOB OVERVIEW

We are a growing customer service agency supporting multiple e-commerce brands. Due to rapid growth, we are looking for experienced Customer Service Agents to join our team.

This is not an entry-level position. Previous customer service experience is a must, and experience in e-commerce customer support is highly preferred.

We are looking for someone who is reliable, proactive, detail-oriented and able to handle customers professionally without needing constant supervision.

What you will be doing:

Your main responsibility will be handling customer support for our e-commerce clients, primarily through email.

Your tasks may include:

- Responding to customer emails and inquiries
- Handling order-related questions
- Tracking shipments and delivery issues
- Handling returns and refund requests according to our SOPs
- Dealing with complaints professionally
- Handling difficult or unhappy customers
- Following client-specific SOPs and guidelines
- Reviewing previous customer communication before replying
- Escalating cases when necessary
- Keeping customer communication clear, professional and friendly
- Following up on unresolved customer cases

You will work with different e-commerce brands, so being able to quickly understand and follow different procedures is important.

Requirements

Must have:

- Minimum 2 years of customer service experience
- Previous e-commerce customer service experience
- Excellent written English
- Strong written communication skills
- Excellent attention to detail
- Ability to work independently
- Ability to follow SOPs accurately
- Good judgment when dealing with customers
- Reliable internet connection
- Reliable and consistent availability

Strongly preferred:

- Experience with Shopify
- Experience handling complaints and difficult customers
- Experience working for international e-commerce brands
- Experience with dropshipping is a plus

IMPORTANT: We are specifically looking for someone who already understands customer service.

Please do not apply if you have no previous customer service experience.

We are growing quickly and are looking for people who can become reliable long-term members of our team.

Working hours:

The exact schedule will be discussed during the interview.
You must be able to commit to your agreed working schedule consistently.

Compensation:

Salary will depend on your experience and skill level.

How to apply

Please send us:

- Your CV/resume
- A short introduction about yourself
- Your customer service experience
- How many years of e-commerce customer service experience you have
- Which customer service platforms you have worked with (Shopify, Gorgias, Zendesk, etc.)
- Your preferred working hours/time zone
- Your expected monthly salary

Please start your application with the words: “EXPERIENCED CS AGENT” so we know you have read the full job post.

Shortlisted candidates will be invited to complete a short customer service test before the final interview.

SKILL REQUIREMENT

Email Support Ecommerce Shopify

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Customer Service Agent – E-commerce | Experienced Only

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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