Operations Data Analyst | Excel, Reporting & Service Titan

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TYPE OF WORK

Full Time

SALARY

$5/hour

HOURS PER WEEK

TBD

DATE UPDATED

Sep 24, 2026

JOB OVERVIEW

About the Position

Best Virginia Heating, Cooling, Plumbing & Electrical is looking for a full-time remote Operations Data Analyst to help us collect, organize, validate, analyze, and report company data.

The ideal candidate will have hands-on experience working with Service Titan data or have completed Service Titan certifications. This person should understand how to pull, organize, validate, and analyze operational data from Service Titan to create useful reports and dashboards.

Primary Responsibilities

* Pull, organize, and analyze operational data from Service Titan.
* Create and maintain reports using Service Titan data, including information related to calls, bookings, memberships, sales, technician performance, revenue, scheduling, and other company KPIs.
* Review Service Titan data for missing information, inconsistencies, or reporting errors.
* Help improve how information is entered, tracked, and reported within Service Titan.
* Work with company leaders to understand reporting needs and determine which Service Titan data can be used to answer business questions.

Preferred Qualifications

* Hands-on experience using Service Titan, particularly its reporting, dashboard, and data-export capabilities.
* Service Titan certifications or completed Service Titan training are strongly preferred.
* Experience analyzing data for an HVAC, plumbing, electrical, or other home-service company is strongly preferred.
* Familiarity with Service Titan terminology, workflows, KPIs, memberships, campaigns, business units, technician performance, and call-center reporting.

Application Instructions

Please answer the following questions about your Service Titan experience:

1. How long have you worked with Service Titan?
2. Which Service Titan features, reports, dashboards, or modules have you used?
3. Do you have any Service Titan certifications or completed training? If so, please list them.
4. Describe one report, dashboard, or analysis you created using Service Titan data.
5. If you do not have Service Titan experience, describe your experience learning and reporting from another field-service management system.

SKILL REQUIREMENT
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