Inbound & Outbound Phone Support Representative

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: TYPE OF WORK

Any

: SALARY

$5

: HOURS PER WEEK

30

: DATE UPDATED

Sep 24, 2026

JOB OVERVIEW

We are seeking an articulate and confident Phone Support Representative to manage inbound customer service calls and conduct proactive outbound follow-ups for UK clients. You will serve as the primary voice of the business, providing empathetic, friendly, and efficient resolution to customer inquiries, complaints, and service requests.

This is a voice-based customer service role ideal for a professional with excellent spoken English and strong telephone etiquette.

What you'll be doing

Answering inbound customer calls using cloud telephony tools (Aircall, RingCentral, JustCall)
Conducting proactive outbound call follow-ups regarding unresolved tickets, deliveries, or account updates
Actively listening to customer issues, de-escalating tense situations, and providing clear telephone assistance
Documenting concise, accurate call summary notes and updating CRM/helpdesk records during and after calls
Transferring complex or tier-2 technical calls to senior departments with accurate context handoffs

Essential skills and experience

Outstanding spoken English with clear pronunciation, professional tone, and neutral accent
Proven telephone customer service experience handling high call volumes
Active listening skills paired with the ability to remain calm and composed under pressure
Proficiency in using VoIP softphone tools (Aircall, RingCentral, CloudTalk) and logging call notes accurately

Desirable (Nice to Have)

Previous experience supporting UK-based callers and understanding UK cultural norms
Experience combining phone calls with live ticketing systems for multi-channel support

What We Offer

Fully remote position with predictable working hours aligned to the UK time zone
Full administrative, payroll, and local HR support managed by Level Up Teams
Access to ongoing voice training and customer success upskilling
Competitive base pay and long-term career growth

SKILL REQUIREMENT

Phone Support, Inbound Calling, Outbound Calls, Customer Service, Conflict Resolution, VoIP, Verbal Communication

How to Apply

Please send your resume along with a short note on your recruitment sourcing experience and the platforms you've used. Let us know your availability (part-time or full-time) and preferred working hours.

SKILL REQUIREMENT

Inbound Sales Customer Service Outbound Calls

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Inbound & Outbound Phone Support Representative

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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